Technical Support Specialist
1 semana atrás
WHO WE ARE:
Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it
Mission :
Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.Figures :
D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality.
With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools.
With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.Values:
At D-EDGE we are driven by these 4 key values:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #
GO BEYOND ABOUT THE TEAM:
You will be joining the Technical Support Specialist - Iberia Team, composed of 8 people. You will be reporting to Cesar ANTON, Head of Technical Support Iberia & North Europe. The team's purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers' technical requests.
YOUR SCOPE:
All agents must be able to handle any type of support requests on how to use our products and manage technical requests both to find the origin of the problem and to solve it, within the limits of their capabilities and available tools.
Basic technical issues can include things such as overbookings, price or inventory problems, etc. A solution must be provided to customers in the shortest possible delay and as understandable as possible.WHAT YOU'
LL BE DOING:
As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls and welcoming our customersCreate / Take ownership of cases in Salesforce proactivelyInvestigate & solve customers' issues in the shortest possible delayRead reporting tools for planning history, logs...Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products;Increase knowledge, awareness, and autonomy of clients on the use of these products;Manage clients' complaints concerning the issues with our suite of toolsResolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problemOnce all checks are done, collect all needed info to escalate unresolved cases to a higher levelIdentify the best path of investigation in complex situations and inform the proper higher technical teams.
WHAT YOU'VE GOT:
The job has been tailored for you if Experience with B2B technology companies or hotelsLanguages required: Native Portuguese and C- English are mandatoryKnowledge of the Hospitality, GDS or OTA are a great plusBeing proactive and can work independentlyBeing flexible, and having strong analytical skills and an eye for detailProblem-solving and TeamworkOutstanding communication and writing skills
The icing on the cake:
Efficiency in Excel, MS Word, Salesforce CRM and Google Suite will be consideredKnowledge of D-EDGE solutions is a great plus
WHY YOU'LL LOVE US:
D-Edge is Remote Friendly : 2 days in the office / 3 days remotely
Meal Allowance Accor Employee Card:
Discount on hotel bookingsCareer development: we want you to progress and be free to choose which direction you want to grow.
There are also opportunities for internal moves.D-Convention :
This is THE event that D-EDGERS are looking forward toD-Summer Party : Annual meeting to spend a fun and friendly moment with all D-EDGERS RECRUITMENT PROCESS 1.
Telephone interview with Talent Acquisition ManagerLet's get to know each other (~30 or 45 minutes) 2. First interview with the team leader
An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions.
(~60 minutes) 3. Second interview with the Head of Client Support EMEAAn opportunity to talk about your background and motivations with the Head of CS EMEA. (~60 minutes) 4. (Optional) Meet the team
Culture fit / Technical interview / Case study presentation (~60 minutes) ...
and welcome to D-EDGE :
)
Please be aware that we will be asking for work references.
D-EDGE is an equal-opportunity employer.
We do not discriminate based on:
race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.
#J-18808-Ljbffr-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist (Italian) page is loaded Technical Support Specialist (Italian) Apply remote type Hybrid locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id 1658 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWe are hiring a confident Technical Support Specialist to join our incredible team at in Lisboa.Growing your career as a Full Time Technical Support Specialist is an exceptional opportunity to develop useful skills.If you are strong in decision-making, cooperation and have the right experience for the job, then apply for the position of Technical Support...
-
Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
-
Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Technical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
-
Spanish Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroAbout us:Konecta is a multinational company specializing in Business Process Outsourcing (BPO), handling tasks from front office and back office internal operations to the management of external agents' activities. Our focus on quality, excellence, and innovation reflects our commitment to society.Key Responsibilities:This is a full-time on-site role for a...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist page is loaded Technical Support Specialist Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 3 Days Ago job requisition id JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and...
-
German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
-
Technical Support Specialist With German
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist with German page is loaded Technical Support Specialist with German Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07141 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal D-Edge Tempo inteiroJob DescriptionYou will be joining the Technical Support Specialist - Iberia Team, composed of 8 people. You will be reporting to Cesar ANTON, Head of Technical Support Iberia & North Europe. The team's purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers'...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroTechnical Support Specialist (Italian Market) - Deliver Exceptional Support & Build a Rewarding CareerDo you have a passion for technology and a knack for solving problems? Are you fluent in Italian and eager to provide exceptional customer service?We are in search of a skilled Technical Support Specialist to join our expanding team. In this position, you...
-
German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
-
Technical Support Specialist French Speaker
1 semana atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroExciting Opportunity: Technical Support Specialist at EVA Global EVA Global is hiring EV chargers 2.Lvl Technical Support Agents EVA Global started the customer experience revolution in the E-mobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist (Italian) page is loaded Technical Support Specialist (Italian) Apply remote type Hybrid locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id 1658 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Vision-Box Tempo inteiro_The Vision-Box World _Join us on our exciting journey and become part of our innovative futureAt Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission \uD83D\uDE80: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07437 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission \uD83D\uDE80: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels...
-
Technical Support Specialist Ii
1 semana atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
