English Gaming Support Agent

7 meses atrás


Porto, Portugal 5CA Tempo inteiro

As a motivated gaming support agent and a voice of the player, you'll handle player support issues for an assigned game studio/publisher. You'll help players with account and technical issues and resolve purchase
- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the studio/publisher's newest projects and updates, as well as past releases and branding, helping their players continue enjoying the games they love.

**About you**:

- You speak **English** at an advanced level **(minimum C1).**:

- You are located in** Bosnia & Herzegovina, Portugal or Serbia**:

- You have in-depth gaming knowledge and love anything related to video games
- You are willing to learn from feedback that has been noted by our QA Team.
- You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.

**Technical requirements**:

- A minimum internet speed of **10** Mb/s **download and **10** Mb/s** upload with **Latency



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