Network Service Owner

3 semanas atrás

Lisboa, Portugal AXA Tempo inteiro

**AXA CONTEXT**
***

As an in-house provider, the scope of responsibilities of AXA GO Group Technology Operations is to:

- Provide and manage a high-performance workplace for all AXA employees
- Manage the IT foundation of all our partners, with the delivery of global infrastructure services
- Be the first line of defence in terms of IT, security and risk management
- Contribute to position IT within the AXA Group as a key player for reducing our carbon footprint

**AXA NETWORK PRODUCTS**

AXA GO Network Products is responsible to deliver network services to all AXA employees and end customers throughout the world with a target is to deliver 24/7 support hours from various locations, leveraging on local expertise.

Network Products teams are organised into Products (Data Centre & Cloud, Network Security Services and User Connectivity) and Operational Excellence. Together they are responsible for the delivery of data centre networks, cloud connectivity, firewalls, VPN and proxy services, global WANs and local LANs

This position will directly report to the Exec Manager of Operational Excellence
**.**

**MAIN MISSION**

This position will be responsible for the QoS delivery of Network services provided to the AXA entities, including those services that are provided by third parties.

**KEY RESPONSIBILITIES**
***
- Managing all aspects of QoS and Service Ownership for Network services
- Define and document operating models for Network services
- Ensure operational readiness for Network services
- Ensure IPC (incident, problem and change) processes are implemented correctly
- Ensure Network Services availability and performance targets are met
- Management and governance of third party vendors & suppliers
- Deliver service reporting for Network Services
- Work with the AXA Market and AXA entities to deliver new services
- Develop, enhance and transform or change existing services
- Develop and manage service improvement plans
- Ensure the services delivered meet the global standards
- Build and maintain strong business relationships at a strategic level with customers
- Provide escalation support for incidents
- Liaison with GSC Services Managers
- Delivery of global governance of services in scope

**JOB DIMENSIONS**
- Full time position requiring normal business hours. In exceptional circumstances may require some non-business hours in the event of emergencies and/or executive management escalation
- Peer locations include all global AXA sites; some business travel could be expected

**Your Profile**
**SKILLS REQUIRED**
- Excellent written, oral communication and interpersonal skills
- Experience of Network Service ownership in a large Corporate environment (with ITIL preferably)
- Experience managing competing priorities and ability to work in team or independently
- Strong customer focus
- Ability to communicate at all levels
- Experienced with Network Incident and problem management
- Experience in change management, communication activities and mediation
- Experience and understanding in the management and rollout of process and organisation change
- Experience in developing new Network services at Service Management level
- Experience in driving Service Improvement Plans / QoS initiatives
- Ability to manage service budgets and drive cost efficiencies
- Strong experience of managing supplier and service provider relationships
- Proven analytical, evaluative, and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Showing an individual flair, having a component of imagination and original thinking
- Self-motivated and confident in own thinking and decisions
- Proven track record of working globally in a large organisation
- High adaptability and flexibility

**LANGUAGE SKILLS**
- Strong proficiency with the English language for verbal and written communications is mandatory (level 3 / extensive)**
**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the Entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, w

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