Customer Service Advisor

4 semanas atrás


Porto, Portugal Personalbüro U. Herrmann Tempo inteiro

**Start**: 21st October

**Shifts**:
Monday to Sunday - Rotative shifts within the schedule below:
Monday to Friday: 08:00h - 18:00h

Saturday and Sunday 08:00h - 17:00h

(occasionally you must have availability from 08:00h - 19:00h)

**Tasks**:
Inbound calls

Sell cruises packages

Cross-Sell or Upsell cruises packages and associated products

Customer support for post-booking and booking management

Support travel agents with bookings and booking management

Support customer with information about a range of questions like destination, boats, documentations, prices etc.

**Profile**:
German C2 and / English B2
- Previous Contact Centre or Customer Service experience (preferable).

Previous experience in sales, tourism and/or travel agencies is a plus.

Have proved digital skills and diligent worker.

Have high attention to detail and problem-solving mindset.

Have the ability to effectively communicate, both written and verbally.

Being skilled in multi-tasking is essential.

**Benefits**:

- Excellent remuneration package based on experience, skills and performance
- Possibility of a sales bonus up to 120.00€
- Life Insurance
- Meal allowance + Transport allowance
- Private health insurance
- Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy classAccomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)



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