Incident Manager
4 semanas atrás
**Incident Manager (French Speaker)**:
- Porto - Published on December 19, 2024
Description
**Main Tasks and Responsibilities**:
- Incident Analysis, priority validation and information verification;
- Stakeholders identification for incident resolution and technical team routing;
- Respect of defined SLA and OLA agreements;
- Crisis cell creation if needed; (conf calls/war room).
**Requirements**:
- Degree in Information Technology or Computer Engineering or related field;
- Minimum of 3 years of experience in incident management;
- Knowledge of ITIL;
- Strong skills in Linux, Windows, Network Architecture, VPN and Firewalls;
- Expertise with Service Now, Outlook and Microsoft Office;
- Dynamism, proactivity and ability to work in a team;
- Leadership and communication skills;
- Fluency in English;
- Fluency in French.
**Join us. Let's innovate together**
**Details**
CATEGORYComputing and telecommunicationsSUBCATEGORYProgrammingSECTORProgramming, consulting and other computing activitiesWORKDAYFull TimePROFESSIONAL LEVELSpecialistDEPARTAMENTComputing
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