Digital Transformation Incident Manager

Há 1 mês


Porto, Porto, Portugal Devoteam Tempo inteiro
About Us

Devoteam is a leading global player in digital transformation for large companies in the EMEA region, with a turnover of €1 billion. We believe in transforming technology to create value for our customers, partners and employees in a world where technology is developed for people.

We are proud of the culture we have built together, our diverse environment, and our commitment to creating innovative solutions that actively improve things. Our multi-disciplinary team of cloud experts, designers, business consultants, security experts, engineers, developers, and other extraordinary talents work together across over 20 EMEA countries.

About the Job

We are looking for an Incident Manager to join our team of technology and business leaders in cloud, data, and cybersecurity. As an Incident Manager, you will be responsible for full monitoring of incidents, taking ownership of them and leading them end-to-end with the necessary partners to minimize impacts and meet customer commitments.

Key Responsibilities:
  • Create and track tickets to maintain a schedule and ensure full incident analysis;
  • Organize and facilitate situation points with business, technical, and supplier stakeholders;
  • Write progress reports and escalate incidents to the Service Delivery Lead for transition to the Crisis Unit;
  • Conduct and write daily weather reports;
  • Implement Continuous Improvement Services by creating recurring incidents, building a knowledge base to anticipate or control incidents, maintaining a low inventory every day, and organizing weekly incident reviews;

You will also focus on ensuring client commitments are met through metrics, quality of ticket entry and customer response, quality incident communications to our customers, and developing self-service for customers.

Qualifications and Requirements:

To succeed in this role, you will need more than three years of experience as an Incident Manager, strong communication and interpersonal skills, a high level of autonomy and proactivity, and proven banking experience would be ideal. You should also have experience working in an environment where delivery times and quality are under significant pressure, understanding of information systems and production computers, and knowledge of ITIL and ServiceNow.

Estimated Salary: $80,000 - $100,000 per year

This salary estimate is based on national averages and may vary depending on location and individual factors. We offer a competitive compensation package and opportunities for career growth and professional development. If you are passionate about digital transformation and committed to delivering exceptional results, please apply today.



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