Cloud Incident Management Specialist

Há 3 dias


Porto, Porto, Portugal Devoteam Tempo inteiro

About the Company

Devoteam is a leading global player in digital transformation for large companies in the EMEA region. With a turnover of €1 billion, we believe in technology with strong human values that can actively drive change for the better.

Job Summary

We are seeking an experienced Cloud Incident Management Specialist to join our multi-disciplinary team of cloud experts, designers, business consultants, security experts, engineers, developers, and other extraordinary talents. As a Cloud Incident Management Specialist, you will be responsible for full monitoring of incidents, taking ownership and leading them end-to-end with partners to minimize impacts and meet customer commitments.

Main Responsibilities

  • Create and track tickets to maintain a schedule and ensure full incident analysis;
  • Organize and facilitate situation points with business, technical, and supplier stakeholders;
  • Write progress reports;
  • Escalate incidents to the Service Delivery Lead for transition to the Crisis Unit;
  • Conduct and write daily weather reports;
  • Identify opportunities for continuous improvement;
  • Maintain a knowledge base to anticipate or control incidents;
  • Develop self-service for customers;

Requirements

To be successful as a Cloud Incident Management Specialist, you will need:

  • More than three years of experience as an Incident Manager;
  • Strong communication and interpersonal skills;
  • A high level of autonomy and proactivity;
  • Proven banking experience would be ideal;
  • Experience working in an environment where delivery times and quality are under significant pressure;
  • Understanding of information systems and production computers;
  • Knowledge of ITIL and ServiceNow;
  • Knowledge of Agile methods including Scrum;
  • Proficiency in English (required).

Salary Information

The estimated salary for this position is €60,000 - €80,000 per year, depending on experience. We offer a competitive benefits package and opportunities for professional growth and development.



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