Incident Resolution Specialist

Há 7 dias


Porto, Porto, Portugal Alter Solutions Tempo inteiro

Company OverviewAlter Solutions Portugal is an IT consultancy company that drives digital transformation, part of the Alter Solutions Group founded in 2006 in Paris. The company has expanded globally, with a presence in twelve countries including Germany, Belgium, Brazil, Canada, the United States, Morocco, Spain, France, Luxembourg, Poland, Portugal, and Serbia. In 2022, Alter Solutions joined the act digital group, creating a global community of technology talent. Additionally, we were certified as a Great Place to Work in 2022.
In Portugal, we collaborate with over 120 clients and have a team of over 500 professionals working on projects across diverse industries such as banking, insurance, transportation, aviation, energy, and telecom. Our Nearshore IT center is headquartered in Portugal and consists of around 30 specialized professionals who work closely with internationally renowned clients.

Main Tasks:Risk Identification and MitigationKey Responsibilities include collecting and centralizing all relevant production incidents, assessing them with stakeholders, and identifying historical incidents based on specific criteria. This involves documenting and challenging the outcomes of historical incidents, including root causes, related risks, outcomes, and remediation actions. Furthermore, the role requires bringing support to answer requests from Inspection Générale and LoD2 and reporting to top management on relevant historical incidents and action plans.

Required Skills and QualificationsTechnical RequirementsThe ideal candidate should possess strong risk monitoring skills, including knowledge of risk management, threat identification, and remediation suggestions. They should also be able to analyze risks, anticipate threats, and create risk scenarios. Additionally, they should have a general understanding of IT and cybersecurity regulators' frameworks and requirements. Strong language skills are essential, with English proficiency at B2 level.

Salary RangeThe estimated salary for this position is between €35,000 - €50,000 per annum, depending on qualifications and experience. This figure reflects the company's commitment to offering competitive compensation packages that recognize the value of its employees.



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