Claims Resolution Specialist

2 meses atrás


Porto, Porto, Portugal Michael Page Tempo inteiro

Job Summary
As a Claims Resolution Specialist, you will be responsible for analyzing and resolving disputed purchase invoices. You will work closely with our team to ensure timely and efficient resolution of claims.

Key Responsibilities
• Analyze and validate disputed purchase invoices
• Conduct administrative follow-up until payment of the invoice
• Establish activity reports summarizing key elements
• Participate in monitoring indicators and/or statistics
• Receive, analyze, and process customer/supplier claims
• Identify responsibilities and launch requests for expertise if applicable
• Manage the reception of telephone calls and emails
• Collaborate with the team to ensure the resolution of claims

Requirements
• Bachelor's degree in a related field
• French mandatory (C1) and English (B2) language skills
• Experience in claims management would be a plus
• SAP knowledge would be a plus
• Good knowledge of Microsoft Office, with Excel in particular
• Attention to detail and accuracy
• Good verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to manage deadlines and priorities
• Ability to negotiate and persuade
• Stress resistance capacity

What We Offer
• Hybrid working model (3 days at the office, 2 days Home Office)
• Opportunity for professional growth and development



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