Incident Management Strategist

1 semana atrás


Porto, Porto, Portugal Gkn Automotive Tempo inteiro

GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.

Role Purpose

The Incident Management Strategist plays a crucial role in designing, implementing, managing, and maintaining the Global Incident Management processes across all IT related functions as part of our IT Service Management Team.

Key Responsibilities
  • Process Design and Implementation: Utilising ITIL as framework, best practice and exploiting previous experiences in a complex changing organisation, design and implement processes to develop our Global Incident Management initiatives.
  • Incident Management: The focal point for the life-cycle of all Incidents and significant Business interruptions ensuring all vital processes are followed; stakeholders are communicated in a timely manner and the Business functions are returned to normal levels within acceptable timeframes.
  • Problem Management: Working with key stakeholders and the Service Management Team: Analysing, root-cause-analysis and life-cycle of problems.
Requirements
  • Professional Experience: Demonstrable industry experience in defining, implementing and managing Incidents and acting as an Incident Manager in a complex organisation that is experiencing significant change aligned to both best practice, ITSM and ITIL frameworks audited to ISO27001 standards.
  • Certifications and Additional Skills: ITIL Certification (Required), ITSM (Required)ISO27001 (experienced), TISAX (experienced), LEAN (practitioner)
Benefits
  • Salary: $80,000 - $120,000 per year.
  • Bonus: Eligible for annual bonus based on performance.


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