Dedicated Incident Resolution Specialist

3 semanas atrás


Porto, Porto, Portugal Noesis Tempo inteiro

Noesis: A Leader in Innovative Solutions

We are seeking a highly skilled Dedicated Incident Resolution Specialist to join our team. As an expert in incident management, you will play a critical role in ensuring the smooth operation of our services.

About the Role

The primary responsibilities of this position include:

  • Conducting thorough incident analysis and validation;
  • Identifying key stakeholders for effective incident resolution and routing technical teams;
  • Maintaining strict adherence to SLA and OLA agreements;
  • Crisis cell creation when necessary, facilitating communication through conference calls and war rooms;

Requirements and Qualifications

To be successful in this role, you should possess:

  • A degree in Information Technology or Computer Engineering or a related field;
  • At least 3 years of experience in incident management;
  • Proficiency in ITIL framework;
  • Strong skills in Linux, Windows, Network Architecture, VPN, and Firewalls;
  • Expertise in Service Now, Outlook, and Microsoft Office;
  • Dynamism, proactivity, and ability to work effectively within a team;
  • Leadership and communication skills;
  • Fluency in English;
  • Fluency in French.

Salary and Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.

Why Choose Noesis?

We value diversity, equity, and inclusion in our workplace. Our commitment to equal opportunities ensures that all candidates are treated fairly, without regard to their gender, ethnicity, sexual orientation, age, religion, or physical condition.

Evaluate Your Skills and Apply



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