Financial Services Specialist

Há 6 dias


Porto, Porto, Portugal Fedex Group Tempo inteiro

At FedEx Group, we are seeking a highly skilled Financial Services Specialist to join our team as a Resolution Expert. This role plays a crucial part in ensuring seamless transactions for customers not supported by our Business Process Outsourcing (BPO) provider.

Salary: $65,000 - $85,000 per annum

The successful candidate will be responsible for executing complex financial transactions, providing guidance to the BPO provider on issue resolution, and developing mitigation plans to minimize penalties and improve customer experience. They will also assist with legal case support and sales escalations where business is at risk.

About the Role:

This is a challenging yet rewarding position that requires strong analytical and problem-solving skills, attention to detail, and excellent communication abilities. The ideal candidate will have a background in finance, experience with Excel, and proficiency in English. Other desired languages include German, Dutch, Italian, and Spanish (B2 level).

What We Offer:

As a valued member of our team, you can expect a competitive salary, attractive benefits package, including health insurance, life insurance, pension fund, hybrid working model, extensive learning resources, tuition assistance program, employee assistance program, and reduced-rate shipping. Join us and take advantage of great career opportunities and schedule flexibility.

We strive to maintain a diverse and inclusive work environment, where everyone feels valued and empowered to contribute their best work. Our company values people first, service above all else, and profit secondly. We foster a culture that encourages innovation, teamwork, and continuous improvement.



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