Financial Services Support Specialist
4 semanas atrás
Job Overview
At Deblock, we are seeking a highly skilled Customer Operations Specialist to join our team. This is an exciting opportunity to be part of an innovative company making waves in the FinTech space.
About the Role
This role involves providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services. You will serve as the primary point of contact for our customers, offering guidance and support with a customer-centric approach.
Main Responsibilities
- Troubleshoot and resolve issues via phone, email, and live chat platforms
- Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs
- Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
- Assist with the development and improvement of customer support processes and resources
- Maintain in-depth knowledge of Deblock's products and services to better assist customers
Requirements
To succeed in this role, you should have:
- Previous experience in customer support or a related field, preferably within the financial services industry
- Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner
- Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues
- Ability to multitask and prioritize tasks in a fast-paced environment
- Fluency in English, spoken and written
- Familiarity with fintech and cryptocurrency concepts and trends is a plus
What We Offer
- Competitive salary: $60,000 - $80,000 per year
- Private dental + health insurance
- Tech gear for your job
- 30 days of paid holidays (excluding bank holidays)
- Option to work 100% remotely or come to the office - your choice
- Ability to work abroad
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