Financial Services Specialist
3 semanas atrás
About FedEx
FedEx is a global leader in transportation and logistics, serving over 220 countries and territories with its unparalleled network of services. We value our team members, delivering an exceptional experience to customers every day.
Salary: $85,000 - $110,000 per year, depending on qualifications and location.
Job Description: As a Financial Services Specialist at FedEx, you will be responsible for executing complex transactions for NFC customers not supported by BPO providers. You will provide guidance to BPO providers on issue resolution to facilitate transaction execution, develop and communicate mitigation plans for identified issues, and escalate matters that require immediate end-to-end resolution and feedback to customers and internal stakeholders.
Responsibilities:
- Execute complex transactions for NFC customers not supported by BPO providers.
- Provide guidance to BPO providers on issue resolution to facilitate transaction execution.
- Develop and communicate mitigation plans for identified issues.
- Escalate matters that require immediate end-to-end resolution and feedback to customers and internal stakeholders.
- Support sales in escalations where business is at risk.
- Assist in legal case support to ensure the ability to minimize penalties and decreased customer experience.
Required Skills and Qualifications:
- Background in finance is advantageous.
- Experience with Excel (Mandatory).
- Ability to read, write, and communicate in English in a business environment setting.
- Other desired languages are German, French, Italian, Spanish (B2 Level).
- Ability to pay close attention to detail.
- High degree of customer orientation.
- Good problem-solving and analytical skills.
- Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement.
- Experience working with third-party auditors/customer portals (Plus).
- Experience in an international environment or similar (Plus).
Benefits:
- Attractive compensation package.
- Health Insurance for you and your family members (Optional).
- Life Insurance (*applicable for FedEx positions with a permanent contract).
- Pension Fund (*applicable for FedEx positions with a permanent contract).
- Hybrid Working Model (2 days working from home and 3 days working at the office).
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
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