Italian Team Manager for a Leading Manufacturer Of
2 semanas atrás
**Come and work with us.**
We are looking for a talented and accomplished **Italian Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
**Our client** manufactures commercial remotely manned aircraft (called RPAs, unmanned aerial vehicles or drones) for various activities. It also designs and manufactures camera systems, gimbal stabilizers, sensors, propulsion systems, enterprise software and flight control systems.
As a **Team Manager** in this project, your daily responsibilities will include:
- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors' activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
- Native or proficient level of **Italian (mandatory)**:
- Proficient level of **English (C1 and above)**:
- A proficient second language will be a plus
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- Microsoft Excel knowledge (to be tested during the recruitment process - mandatory)
- Ability to communicate KPI data and forecasts to employees at all levels
- Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention to details
- **Availability to work fully from Santos office in Lisboa (mandatory)**:
- **Work shift from Monday to Friday 8:00 am to 8:00 pm (the schedule can be updated in the future)**:
- **Must hold EU citizenship or valid work permit for Portugal**
**Knowledge/abilities**
- People-oriented
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
**Education and experience**
- Bachelor's degree or directly related work experience
- Previous relevant experience as Team Manager
**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support
**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
**Go further with Foundever**
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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Lisboa, Lisboa, Portugal Foundever Tempo inteiroItalian Customer Representative for a leading manufacturer of drones - Lisbon, Portugal Lisboa Italian Customer Representative for a leading manufacturer of drones - Lisbon, PortugalLisboa Lisbon, Lisbon, Portugal Italian Customer Representative for a leading manufacturer of drones - Lisbon, Portugal Req ID#: 377899Lisboa, Portugal, PT Job Description:...
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Lisboa, Portugal Foundever Tempo inteiro.Italian Customer Representative for a leading manufacturer of drones - Lisbon, Portugal Lisboa Italian Customer Representative for a leading manufacturer of drones - Lisbon, PortugalLisboa Lisbon, Lisbon, Portugal Italian Customer Representative for a leading manufacturer of drones - Lisbon, Portugal Req ID#: 377899Lisboa, Portugal, PT Job Description:...
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Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?Are you Italian native or fluent with strong communication skills? Looking to make your career in a...
