Italian Team Manager for a World's Leading

2 meses atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

We are looking for a talented and accomplished **Italian Team Manager** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

**Our client** is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

As a **Team Manager** in this project, your daily responsibilities will include:

- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors' activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

- Native or proficient level of **Italian (mandatory)**:

- Proficient level of **English (C1 and above)**:

- A proficient second language will be a plus
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- (Monday to Friday 7am to 7pm; Saturdays 8:00am to 12:00pm - mandatory)
- **Must hold EU citizenship or valid work permit for Portugal**:
**Knowledge/abilities**
- People-oriented
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable, reliable, and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Education and experience**
- Bachelor's degree or directly related work experience
- Previous relevant experience as Team Manager

**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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