Danish Trainer for a Global Hotel Chain

4 semanas atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

We are looking for a talented
**Danish Trainer** to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a
**Trainer** in this project, your daily responsibilities will include:

- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into trainings that will groom employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee, training roadmap/modules, classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver the training content through various channels/ mediums
- Ensure self-paced training courses are completed
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Stay abreast of the new trends and tools in employee development
- Serve as a single point of contact for all product training and documentation needs
- Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
- Creates and maintains a positive learning environment.
- Modifies and presents training programs for representatives/agents
- Maintaining project training documentation
- Tracks and analyzes training programs by examining agent performance
- Provide exercises and activities that enhance the learning process
- Stays informed about the client processes and recommends program changes where appropriate
- Perform any other reasonable duties that may be requested by the client or Direct Managers
- Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities
- Attend trainer meetings

**To succeed in the role, you will need to have**:

- Native or proficient level of** Danish**:

- Native or proficient level of**English**:

- Good organization / time management skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to make fair and consistent judgments and decisions
- Ability to solve problems and offer suggestions
- Ability to influence behavior
- Ability to balancing multiple projects simultaneously and meeting timelines
- Effective project management
- Ability to simplify technical or complex information and tasks into friendly, simple language
- Ability to adhere to all organizational policies and procedures
- Ability to give constructive feedback to CSRs which lead to performance improvement
- Counseling skills
- Ability to organize, prioritize and multi-task
- Effective management of time
- Good knowledge of effective scripting
- Experience of relevant training and coaching techniques
- Logical and objective approach to call assessment
- Ability to provide feedback in a positive and supportive manner
- Ability to assess agents' professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions
- Ability to facilitate 1:1 and group coaching sessions and to provide constructive, non-biased feedback to agents to ensure that all quality assessments are fair and objective
- Able to use video conferencing tools (Microsoft teams, Zoom Abobe Connect ect)

**Education and experience**
- Minimum of 3 months working in BPO production or comparable customer service
- Previous teaching or coaching/training experience would be an advantage

**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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