Loan Servicing Supervisor

4 semanas atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**
- The Loan Servicing Supervisor has the mission to be responsible for providing technical support on operational and systems issues (management of complex transaction, remediation on specific issues, etc.) being a reference in the use of various tools in use for Loan Management. In addition, the Loan Servicing Supervisor ensures the organisation of the activity in the absence of the Team Leader, while actively supporting training in the team

**Your Main Activities Are**
- Manage and promote good relationships between GBO and stakeholders: focus on providing solutions and operational assistance with accurate and useful operational insight to team members, internal and external clients
- Train and actively foster newcomer development by providing technical guidance and enable developpement of all team members skills
- Follow the activity closely, by monitoring volumes evolution, workloads, recurring issues and present solutions as well as ideas for improvement
- Support management in all operational activity and also on the transversal projects when required. In addition, participate actively in all projects developed within the Department and BNP Paribas Portugal
- Monitor, report and mitigate the operational risk for all cases that the team is involved
- Provide suggestions to improve processes and procedures
- Autonomously and consistently deliver high quality analysis, exhibiting problem solving capacity in the most complex cases. In addition, answer proactively and when delegated to first level escalations with technical accuracy
- Actively contribute to approval of transactions (Loan IQ, Plasma, MTM and Topaze).
- Perform controls and provide information related to controls
- Take simple decisions in the absence of the Team Leader and report to direct hierarchy any event that might impact the activity. For example, reply to queries related to operational daily topics (excluding HR), be able to prioritize tasks within the team members, be able to identify errors and perform corrective plans, be able to support on projects when requested and be able to lead monthly operational meetings with Beneficiaries

**Profile and Skills to Success**
- Bachelor’s degree in Finance, Economics, Accounting
- At least 4 years of relevant experience in Banking, Corporate Banking, Financial Operations or related field
- Management experience is required
- Advanced level of English, both written and oral are mandatory
- Knowledge of Back Office App for Credit
- Skills- Ability to collaborate / Teamwork- Attention to detail / rigor- Organisational skills- Adaptability#LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected f

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