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Loan Servicing Team Manager

3 meses atrás

Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

About the job
The Credit Operations Manager mission is to manage all the Credit Operations activity in Portugal in the most efficient way, closely liasing with all the other onshore credit teams and assuring a perfect alignment between all in all the credit chain

Your Main Activities Are
Manage and supervise Team Managers, solve escalated issues and report incidents. Additionally, define together with them the necessary support for daily activities, validating resource allocation and training according to the activity evolution

Define and implement short and mid-term strategy and follow overall project plans, budget structure and staffing requirements


Ensure that Control Plan and Procedures are dully applied, by being able to explain discrepancies and take necessary actions to match with yearly budget and department goals.

Additionally, ensure that the activity is delivered to a high quality standard

Define plan and follow improvement actions with Heads of Operations and Organisation, so that Department efficiency is improved. Additonally, to be accountable for financial aspects by preparing and managing yearly budget and following invoicing aspects

Manage and promote good relationships between department and stakeholders, representing it in all internal and external interactions Additionally, raise department constraints and needs whenever necessary


Perform regular reviews on BAU action plans and other Projects, as well as reviews on processes in order to ensure that all processes are standard, comprehensive, useful, and known by all users.

Additionally, perform risk area review with Operational Permanent Control (OPC)


Initiate discussions over possible synergies, new activities, volumes and workload, with all possible metrics that could help containing and reducing the Department invoice.

Additionally, implement discussions and actions on incidents, corrective actions and objectives, as well as ensuring relevant and regular communication to all affiliated sites and and that all SLA signed with the affiliated sites are fulfilled in all aspects (KPI, costs, etc.) and updated

Ensure the delivery of contract obligations as documented in the Service Level Agreements (SLA's)

Contribute to Human Resources Department missions definition and assessment, as well as contribute to its development by detecting and promoting talent, managing the delegation of power to the appropriate officers, being involved in the professional development of employees and creating and promoting employee engagement and retention, employee growth and development and rewards schemes for the entire process

Set an example by developing team work and sharing information in order to improve department efficiency

Profile and Skills to Success
Bachelor's degree in Management, Economics, Finance or Accounting

From 4 to 7 years of relevant experience in Banking and Financial Operations

Fluent (C1-C2) level of English

Critical thinking

Decision making

Creativity & innovation / problem solving

Ability to inspire others & generate people's commitment

Ability to anticipate business / strategic evolution

Knowledge of risk management

LI-Hybrid

Why joining BNP Paribas?
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Leading banking institution


BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

It has a presence in 65 countries, with around Employees - including more than in Europe.
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Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.

Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

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International reach


Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

BNP Paribas holds key positions in its three core operating divisions:

Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines;

Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
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Diversity and Inclusion commitment
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Commitment towards work/life balance


At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.

We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.

Only through this balance we may all be at our best whil