Team Manager

Há 4 dias

Lisboa, Portugal Otonomee Tempo inteiro

**About The Role**:
Job Title: Team Manager
Location: Remote based in Portugal
Terms: Permanent Contract / Full-Time 40h weekly

**Salary**: Annual Gross €21k to 23k (Including 2 holiday allowances)
Schedule: Monday to Friday - 8h shifts to be confirmed covering 12pm to 12am

ABOUT THE ROLE

We are looking for a Team Manager to join the team. This is a permanent work from home position based in Portugal

This is an exciting opportunity for someone with managerial qualities and with a focus on growth. The successful will be responsible for leading and managing a team of customer service representatives to ensure the delivery of high-quality service to our clients. You will oversee daily operations, coach and mentor team members, and drive performance to meet or exceed established goals and metrics. This role requires strong leadership, communication, and problem-solving skills, along with a deep understanding of BPO operations and client management.

WHAT YOU'LL BE DOING
- Working closely with the Group Manager to assist as a key point of contact for day-to-day operations.
- Foster a culture of accountability, collaboration, and continuous learning within your team.
- Acquire and transfer to the team the knowledge of all tools and associated workflow processes, ensuring team members are fully briefed on new information (Issues, new product information, new releases) within agreed time scales.
- Assist in developing and streamlining procedures, and implement any process or system changes that will drive efficiencies and improvements
- Actively managing and supporting the team on a day-to-day basis. (Catch ups, 1-2- 1’s, motivating, coaching, and assisting with general queries).
- Ensures and monitors that compliance guidelines are being followed, supporting and maintaining service management, identifying gaps in knowledge articles and addressing those gaps.
- Monitors, establish and analyze performance trends, to drive improved performance
- Ensure that service level targets are monitored, and impacts are managed effectively when making team decisions - including authorization of training requests, team briefings, and any other absence.
- Drive the escalation process to identify potential issues that may affect operations and service delivery, and propose resolutions for the same
- Implement and facilitate the personal and professional development of your team by giving them constructive feedback
- Resolve complex problems, questions or complaints; direct unique problems to the appropriate person.
- Provide a high level of customer service and/or technical support and understands the nuances of how it applies within the organization.

**Your profile**:
ABOUT YOU:

- You have a minimum of 1 -2 years’ experience in a team manager role in customer service.
- You are competent in providing high-level support to both team members and customers
- You can demonstrate high levels of initiative with the ability to plan and prioritise tasks
- You are proven to be organised, methodical and rigorous.
- You have strong problem-solving skills with the ability to quickly identify key issues and provide effective solutions.
- You are a team player able to develop great relations with all internal teams.
- Have a growth mindset and are a proactive, self-motivated individual
- Have remote working experience and capabilities.
- English Proficiency & Comprehension (spoken and written)

**Why us?**:
WHAT YOU GET IN RETURN:

- Fully Remote work based in Portugal
- A competitive salary
- Internet Allowance (20 Euros per month) and Meal Allowance (7.63 Euros daily)
- Equipment provided
- Home office allowance
- A Buddy on joining
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and Responsibility

OUR RECRUITMENT PROCESS

Our recruitment process is 3 stages.
- 30 min Teams interview with the Recruitment Team
- Language test if applicable to the role
- 45 min Teams interview with the Hiring Team

**About us**:
Otonomee is a purpose-built, fully remote BPO. Otonomee was founded in 2020, to provide a different offering in the BPO industry. By leveraging our remote working model, we provide premium Customer Experience with a high quality, flexible entrepreneurial approach.

Our clients are scaling Brands requiring global support, who share our commitment to great Customer Service by promoting a positive employee experience and a sustainable & equitable future

Otonomee is a Certified BCorporation. We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow

  • Manager Process Engineering

    2 semanas atrás

    Lisboa, Lisboa, Portugal team Tempo inteiro

    Manager Process Engineering We want to do different with the essential's things.We are committed to a sustainable corporatism strategy. We believe that success is based on building a team focused on collective well-being, personal and professional development, and based on a work philosophy that enhances the healthy management of our lives. Work-life...

  • Manager Process Engineering

    2 semanas atrás

    Lisboa, Lisboa, Portugal team Tempo inteiro

    Manager Process Engineering We want to do different with the essential's things.We are committed to a sustainable corporatism strategy. We believe that success is based on building a team focused on collective well-being, personal and professional development, and based on a work philosophy that enhances the healthy management of our lives. Work-life...

  • Team Manager

    2 meses atrás

    Lisboa, Portugal Louis Vuitton Malletier Tempo inteiro

    POSITION **Louis Vuitton** is seeking a strong commercially minded **Team Manag** As a role model for the team and wider business, you will need to demonstrate superb sales leadership skills in respect to building your personal client portfolio, driving client repurchase rates & cross selling thus ensuring that all business opportunities are maximized...

  • Team Manager

    2 meses atrás

    Lisboa, Portugal Louis Vuitton Malletier Tempo inteiro

    Company: Louis Vuitton Malletier - Country / Region : Portugal - City : Lisbon - Business group: Fashion & Leather Goods - Contract type: Permanent Job - Function: Retail - Experience required: Minimum 5 years - Reference No.: LVM16180 - Date of publication: 2023.03.07 POSITION **Louis Vuitton** is seeking a strong commercially minded - **Team Manag** As...

  • Team Manager

    2 meses atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an English speaking Team Manager for their offices in Lisbon. Position: Team Manager Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: - Use excellent Client...

  • Team Manager

    3 semanas atrás

    Lisboa, Portugal Otonomee Tempo inteiro

    **Your mission**: **Job Title**: Team Manager **Location**:Remote based Portugal **Terms**: Permanent Contract / Full-Time 40h weekly **Annual Gross Salary**: 21.250 Euros (Inclusive of 2 Holiday Allowances) **Schedule**: Monday to Friday - 9h30 to 18h00 with occasional Saturdays. **ABOUT THE ROLE*** **WHAT YOU'LL BE DOING** - Working closely with the...

  • Team Manager

    2 meses atrás

    Lisboa, Portugal Louis Vuitton Tempo inteiro

    POSTE As a role model for the team and wider business, you will to demonstrate superb sales leadership skills in respect to building your personal client portfolio, driving client repurchase rates & cross selling thus ensuring that all business opportunities are maximized through efficient sales floor management while also ensuring that each client who...

  • Team Manager

    2 meses atrás

    Lisboa, Portugal Mantu Group Sa Tempo inteiro

    Who are we?Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...

  • Italian Team Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Italian Team Manager - Lisbon, PortugalReq ID#: 384900Lisboa, Portugal, PTJob Description:Come and be part of our team! We are seeking a skilled Italian Team Manager to oversee a team and drive them to achieve or surpass client/corporate objectives. You will be responsible for coaching and inspiring advisors to excel in their roles.Our client is the top...

  • Italian Team Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Italian Team Manager - Lisbon, PortugalReq ID#: 384900Lisboa, Portugal, PTJob Description:Come and be part of our team! We are seeking a skilled Italian Team Manager to oversee a team and drive them to achieve or surpass client/corporate objectives. You will be responsible for coaching and inspiring advisors to excel in their roles.Our client is the top...

  • Italian Team Manager

    Há 1 mês

    Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our  client  is one of the largest online travel agencies worldwide,...

  • Team Manager

    4 semanas atrás

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **Company**: We are Capgemini Engineering. A brand part of the Capgemini Group. We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In...

  • Team Manager

    Há 5 dias

    Lisboa, Portugal Capgemini Tempo inteiro

    Company We are Capgemini Engineering. A brand part of the Capgemini Group. We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing...

  • Team Manager

    Há 5 dias

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **Company**: We are Capgemini Engineering. A brand part of the Capgemini Group. We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In...

  • Team Manager

    2 semanas atrás

    Lisboa, Portugal BrightBe.e Tempo inteiro

    **Team Manager (English), Lisbon**: We are recruiting for a leading multinational technology business that is looking to recruit an English speaking Team Manager for their offices in Lisbon.. **What you will be doing**: - Use excellent Client Management skills and meet all SLA’s/KPI’s, come up with a detailed CAPA in case of any miss and avoid any such...

  • Project Manager

    1 semana atrás

    Lisboa, Portugal Portugal Travel Team Tempo inteiro

    We are a well-established Destination Management Company based in Portugal, boasting over 27 years of expertise in delivering exceptional events and programs. Our strong reputation is built on trust from our partners, clients, and our dedicated team members. Located in the vibrant heart of Lisbon, our office serves as the hub of our operations. Position:...

  • French Team Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...

  • Italian Team Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...

  • German Team Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...

  • Spanish Team Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...