Cash Management Servicing Specialist

5 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

**About the job**

Act as an expert for local teams and stakeholders; Participate in the improvement of quality of service delivered by the Department to the affiliated Sites. Participate in the mitigation of operational risk. The Cash Management Client Support Specialist mission is to be an expert for the Portuguese territory in all aspects of daily production, including complex requests, ensuring high client satisfaction, while protecting the bank interests. Responsibility to train and develop new team members for the activity.

**Your Main Activities Are**

Ensure collaboration between parent locations and Lisbon operational teams. Also, maintain a good partnership relation with Front Office and CIB Operations and IT Teams and follow up on requests and inquiries from other teams

Maintain knowledge of process, regulations, client needs and expectations, techniques and management practices. Also, initiate and drive initiatives to improve process controls

Develop close relationship with clients portfolio ensuring all clients receive the highest standard of service during the research and resolution of all client requests

Provide support and expertise to all relationship analysts and servicing analysts especially for more complex client requests

Manage and promote good relationships between Department and stakeholders

Incident Spoc for the team

Hobart Spoc for the team

Participate & deliver training for the new joiners

First point of contact for escalations and continuous proactive inspection of aged cases to prevent future escalation

**Profile and Skills to Success**

Bachelor Degree

Advanced level of English, both written and oral

Organisational skills

Ability to collaborate / teamwork

Ability to understand, explain and support change

Analytical ability

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, **a division that brings together all of the Group’s retail activities and specialised business lines
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services.
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional client.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**PRIMARY LOCATION**

**PT-11-Lisbon**

**JOB TYPE**

**Standard / Permanent**

**JOB**

**CUSTOMER RELATIONSHIP MANAGEMENT**

**EDUCATION LEVEL**

**Bachelor Degree or equivalent (>= 3 years)**

**EXPERIENCE LEVEL**

**Beginner**

**SCHEDULE**

**Full-time**

**REFERENCE**

**2401CIBO17180**

**APPLY**

***
- (REF: 2401CIBO17180)***

**(OPENS IN A NEW TAB)

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