Customer Success Enginner

3 semanas atrás

Maia, Portugal Nonius Tempo inteiro

-MAIA, Portugal

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/ responsibilities

We are looking for Customer Success Engineers to be part of our Networks, Cast, TV Headend Product Team.

This position is based in the city of Maia in Portugal.

**Responsibilities**:

- Support sales people with set-up of demos or PoCs;
- Support on-board of new clients to our Cloud CAST, Network Management and TV Headend platforms;
- Support queries on product-specific issues on installation & ongoing;
- Bug catching & testing new features for the developers;
- Update training materials & documentation for colleagues;
- Collect and bring issues to Product Manager;
- Daily communication and relationship with customers to engage and guide them;

Must Have
- Degree in Informatics, Electronics, or equivalent working experience;
- Cisco and/or other Networks vendors certifications;
- Knowledge of TV technologies;
- Ability to install and configure networking, IPTV, Voice over IP, and WiFi equipment;
- Familiarity with network protocols and technologies, such as TCP/IP, DNS, DHCP, VLAN, VPN, and QoS;
- Ability to diagnose and resolve network related issues;
- Experience with network security and firewall configurations;
- Fluent in English (spoken and written);
- Empathy towards helping customers and ability to manage the customer expectations;
- Creative, resourceful, detail-oriented and highly organized.

Nice to have
- Fluent in French (spoken and written);
- Knowledge of IPTV protocols and technologies;
- Experience with customer service;
- Linux command line;
- Scripting Languages;
- Previous experience in similar positions;
- Other languages.

What's great in the job?
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World

Our Product

**KNOW ABOUT**

What We Offer

Perks

A full-time position
Attractive salary package.

Trainings

5 days / year, including

Health Insurance

Health insurance provided to all employees.

Eat & Drink

Fruit, coffee and
snacks provided.

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