Senior Technician Production Support

Há 6 dias

Porto, Portugal BNP Paribas Tempo inteiro

**About the job**

**Your Main Activities Are**

Provide support to users of the systems in a timely and efficient manner

Build and maintain a knowledge base regarding support issues and their resolution

Build a working knowledge of the systems and business area in order to provide a high level of support

Processes requests for specific actions (processing, extraction, specific work, etc.)

Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting

Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out

Act as a reference in the function and capitalize on the gathered experience to share knowledge, train and coach others.

**Profile and Skills to Success**

Bachelor Degree in Information Technology and Computer Science

IT knowledge

Be fluent in English

Resilience

Ability to collaborate/Teamwork

Client focused

Why joining BNP Paribas?
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
- Diversity and Inclusion commitment
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**PRIMARY LOCATION**

**PT-13-Porto**

**JOB TYPE**

**Standard / Permanent**

**JOB**

**INFORMATION TECHNOLOGY**

**EDUCATION LEVEL**

**Bachelor Degree or equivalent (>= 3 years)**

**EXPERIENCE LEVEL**

**At least 10 years**

**SCHEDULE**

**Full-time**

**REFERENCE**

**2310CIBIT16473**

**APPLY**

***
- (REF: 2310CIBIT16473)***

**(OPENS IN A NEW TAB)

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