Back Office Specialist German Speaker
Há 24 horas
We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).
As a Technical Support Back Office Specialist with HCL Technologies, you will be supporting our German speaking stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels.
Tasks
- Support the quote acquisition process and manage service approvals for various categories and stakeholders.
- Act as a query and escalation point of contact for both internal and external stakeholders.
- Contribute to operational performance management through ad-hoc and recurrent reporting
- Monitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contract
- Support the daily operational management of the service and delivery time management.
- Pursue any opportunity to maximize Profit and Loss performance, as well as overall efficiency measurements.
**Requirements**:
- High School Diploma or Secondary School Completion Equivalent is the required minimum. A Bachelor’s Degree in any field is a preferred.
- Experience with cross-functional engagements
- Intermediate use level of the Microsoft Office Suite
- A proven record of success in following and executing against defined transactional processes and meeting expected service levels, with the goal of exceeding them.
- IT Related Experience is a huge plus.
- Required Language Thresholds: German: (C2: Native-Level Fluency), English: (B2-Independent User Level)
**Benefits**:
- Competitive Salary
- Career Progression Opportunities
- Well rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating
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