Back Office Specialist
1 semana atrás
David Kennedy Recruitment is working with a leading Tech Consultancy who is seeking to onboard a Dutch-speaking Back Office Specialist for their Lisbon offices.
Position: Back Office Specialist
Location: Remote, Portugal
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Support the quote acquisition process and manage service approvals for various categories and stakeholders
- Act as a query and escalation point of contact for both internal and external stakeholders
- Contribute to operational performance management through ad-hoc and recurrent reporting
- Monitor service interventions related times of delivery and identify specific actions, to avoid breaching the time limit agreed to in the contract
- Support the daily operational management of the service and delivery time management
- Pursue any opportunity to maximise P&L performance, as well as overall efficiency measurements.
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Holder of High School Diploma. A Bachelor’s degree in any field will be considered as an advantage
- Previous experience with cross-functional engagements
- Computer literate with sound knowledge of Microsoft Office package
- A proven record of success in following and executing against defined transactional processes and meeting expected service levels, with the goal of exceeding them.
- Interest in IT and previous experience in IT roles will be considered as an advantage.
- Ability to work independently, while being team player at the same time.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Fully remote from anywhere in Portugal
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