Deskside Technician

3 semanas atrás

Lisboa, Portugal STEFANINI PORTUGAL Tempo inteiro

Stefanini is hiring **Deskside Technicians** to join one of our clients in Portugal. This client operates within the industrial business sector and it is based in **Albarraque (Rio de Mouro, Sintra)**.

This is a role with a hybrid work model: the technicians can work from home, but they must be available to work on site when requested/necessary

**Role details**:
This role is a desk side position that will require an individual to solve customer support issues remotely and in-person when necessary.

**Responsibilities**
- Correctly track incidents and calls timely and accurately
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Move workstations and peripherals, as required
- Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)

**Requested Skills**:

- 2 Years" experience in an IT-Support Role
- ITIL certification (nice to have)
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills in English
- Ability to multitask
- Team focused

**Requested experience**:

- ITSMS Tool Set (Ticket Management Software)
- Respond to computer related service and trouble calls
- Ability to resolve Windows 10 and MAC OS Operating System Errors
- Proficient in Microsoft Office 2016/2019/Office365 Suite
- Proficient in collaboration tools such as: Teams/Skype/Zoom
- Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
- Understanding of Antivirus Protection Software, and VPN Solutions
- Hardware and Software Troubleshooting for desktops and laptops
- Some hardware support experience required suck as: installing memory/hard drives
- Basic Network troubleshooting skills and knowledge
- Experienced with Apple Products (MacOS/IpadOS/IOS)
- Experience with Mobile Device Support (IOS/Android)
- Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

**What we offer**:
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

- Soft skills and technical training for current and emerging products and technologies;
- Private health insurance
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Friendly team who is eager to meet you

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