IT Support Technician On-demand, Lisbon, Portugal
6 meses atrás
Responsibilities:
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls.
**Requirements**:
- Knowledge and experience on windows 7 OS
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool - ex-Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook. sPreferable to have a good understanding of Lync, VPN, and mobile device support.
**Tipo de oferta**: Temporário, Independente
Salário: 100,00€ por dia
Horário de trabalho:
- Período diário
- Turno de 8 horas
Pergunta(s) de seleção:
- Are you located in Lisbon region?
- Will you now, or in the future, require sponsorship for employment visa status?
**Experiência**:
- IT Support: 3 anos (obrigatório)
Idioma:
- English (obrigatório)
- Português (obrigatório)
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