Helpdesk Technician

7 meses atrás


Lisboa, Portugal Noesis Tempo inteiro

**Description**:
**Main Tasks and Responsibilities**:

- Provide end user IT support in a large scale end-user environment.
- Remote Support & In person/On desk support.
- Perform installations, configurations, upgrade tasks, basic repairs and troubleshoot laptop/desktop and workstations, resolve minor to major hardware, software and networking issues.
- Support and troubleshooting of printers, copiers and fax machines.
- Performs other related duties as assigned.

**Requirements**:

- Proven experience as an helpdesk technician or other customer support role;
- Minimum of five years of working Experience in IT related support tasks;
- Familiar with LAN/WAN/Datacenter environments;
- Hands on experience using and/or troubleshooting Microsoft Windows OS, Microsoft Office, and Mac OS.
- Experience with Microsoft technology and products (Advanced Excel, windows, SharePoint, Active Directory, Basic SCCM understanding, imaging tools, Outlook-exchange) in a support environment;
- Experience with Active Directory user, group and policy administration.
- Good understanding of computer systems, mobile devices and other tech products;
- Solid English communication skills, both written and verbal
- Availability for predominantly in-office work

**Join us. Let's innovate together**

**Requirements**:


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