Technical Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Overview

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Luisa Group, a leading company in the heart of Lisbon, is seeking a skilled Helpdesk Technician to join their team. This is an excellent opportunity for someone who thrives in a dynamic environment and is passionate about providing top-notch technical support.

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About the Role

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We are looking for a talented individual with 1-2 years of experience in IT operation support areas to fill this part-time position (4 hours/day, Monday to Friday). The successful candidate will be responsible for monitoring the helpdesk ticketing system, allocating support resources, and providing first-line IT support to users.

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Key Responsibilities

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The Helpdesk Technician will be accountable for:

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  • Maintaining proper records on incidents, escalation, tracking log, and inventory control;">
  • Liaising with office and site users, IT applications team, infrastructure team to resolve operational issues;">
  • Hands-on technical support (install and configure) on computer hardware and software installation;">
  • Providing exceptional customer service and ensuring all IT services delivered are compliant with company standard practice.">
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Requirements and Qualifications

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To be successful in this role, you will need:

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  • A Higher Diploma or above in IT/CS related disciplines;">
  • A minimum of 1 year in IT operation support areas;">
  • Proficiency in Microsoft product family support, hands-on experience in deploying, managing, and supporting MS Windows OS platform;">
  • Familiarity with LAN/WAN/VPN/TCP/IP architecture;">
  • Good communication and interpersonal skills, a good team player, self-motivated, good problem-solving skills, detail-oriented, and able to work independently.">
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What We Offer

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In return for your hard work and dedication, we offer a competitive salary of €35,000 per year, plus additional benefits. Based on industry standards and taking into account the cost of living in Lisbon, we believe this salary reflects the value you will bring to our team.

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How to Apply

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If you're a motivated and results-driven individual who is passionate about delivering exceptional technical support, please submit your application. We look forward to hearing from you


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