Helpdesk Technician

6 meses atrás


Lisboa, Portugal Madiff Tempo inteiro

**Job Information**:
Industry
- Retail & WholesaleCity
- LisboaState/Province
- LisboaCountry
- PortugalZip/Postal Code
- 1200-629- Diagnosing and/or resolving anomalies related to various technological bases, particularly computer systems (software and hardware) reported by local users
- Assisting users in the use of computer equipment (printers, video conferencing rooms)
- Collaborating in the implementation of technological projects and new equipment
- Supervising equipment and technologies to maintain process control standards, security, and product quality
- Communicating with various stakeholders of diverse profiles (Management, Directors, Business, Engineering, etc.)

**Requirements**:

- Bachelor's degree in IT field
- Over 3 years of experience in Field Support (first-line user support on-site)
- Experience in diagnosing and/or resolving anomalies related to various technological bases, including computer systems (software and hardware) reported by local users
- Customer Support experience
- Ability to understand various systems and equipment, their functionalities, and how they fit into an ecosystem
- Strong communication and teamwork skills
- Proactive in proposing solutions to problems
- Proactive in suggesting improvements to platforms and/or tools to enhance day-to-day work
- Ability to adapt communication to various stakeholders encountered in daily interactions (Management, Directors, Business, Engineering, etc.)
- Availability to participate in on-call prevention activities

**Benefits**:

- Attractive and transparent remuneration system
- Professional development in an international environment
- Additional benefits package
- The ability to implement your own ideas
- Good work atmosphere


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