05 - Production IT Operations
Há 1 mês
**Description**:
**Are you looking for a company specializing in Project Management, Business Analysis, and Agile Transformation?**
**PPM Coachers **offers a comprehensive and integrated range of services, covering both traditional components and Agile approaches. Our services include **Strategic Consulting** with the design of Demand Management Office (DMO), Project Management Office (PMO), and Service Management Office (SMO) models. We also provide Implementation and Operationalization of processes, techniques, and tools, along with **Capacity Reinforcement **(outsourcing) and **Competency Development**, serving as an essential tool to support the organizational transformation inherent in evolutionary processes.
**Why choose PPM Coachers?**
We have an experienced, solid, and dynamic team **that will accompany you personally on your journey and help you develop skills **in our areas of expertise.
Enjoy a comprehensive and **flexible benefits package**, including health insurance, discounts, a telecommunications plan, and much more.
**PPM Coachers is recruiting for the position of Production IT Operations**
**Your mission**:
- Be a member of the global support team for Production IT Operations, assuming local responsibility for IT Operations in the Iberian Peninsula (Portugal and Spain).
- Collaborate, exchange and share tasks with other members of the global production IT operations support team at headquarters.
- Take on support cases mainly for global production IT support in the Iberian Peninsula (Portugal and Spain).
- Solve IT problems thinking E2E with a good overview of all interacting IT systems.
- Escalate IT issues to responsible IT system owners, and track and maintain accountability for the issue.
- Coordinate system launches with the UDI corporate group.
- Configure standardized software solutions to meet local production needs.
- Monitor the system (server, Docker® microservices, etc.) including interfaces.
- Manage incidents for shop floor systems. Troubleshoot, coordinate stakeholder groups, communicate, and provide end-user guidance.
- Maintain and monitor backups of production-dependent software/systems.
- Conduct end-user training on Manufacturing Execution System (MES) functionality.
- Maintain master data and support equipment implementation as well as new product implementation.
- Assist in the development and implementation of the company's goals, objectives, policies and priorities.
- Conducts research, analyzes data, and makes recommendations on administrative, organizational, and operational issues.
- Configure regular PCS database extracts of TPT, defect rate, and OTD.
- Forward feedback on issues and system optimization to the HQ IT operations team (example of testing and implementing MES PCS versions).
- Be a project manager in close connection with engineering to internally inform project due dates and scope.
**Requirements**:
- Degree in Information Systems, Industrial Engineering, Computer Science or similar studies.
- Minimum of 3 years in general technical support and MS Windows Server support preferred in manufacturing environment.
- Experience with shop floor systems and connecting software to machine interfaces.
- Experience with ITSM tools, such as Service-now.
- Experience with IT demands, company strategic decisions, KPI's and IT resources.
- Knowledge of networks, systems and infrastructures.
- Knowledge of SAP system.
**Ideal Profile**:
- Customer service oriented, proactive with stress management skills.
- Structured, independent, and results-oriented way of working.
- Good team skills as well as a customer
- and service-oriented way of thinking and working follow the procedures.
- English C1|C2;
- Portuguese C1|C2.
- Spoken and written German is an advantage.
**Working model**:In-person work in Setúbal
**Availability for Travel (Germany)
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