Arabicquality Analyst

2 meses atrás

Lisboa, Portugal Sitel Tempo inteiro

**Arabic Quality Analyst - Lisbon, Portugal**:

- Req ID#: 369611- Lisboa, Portugal, PT- Job Description:
**Come and work with us.**:
We are looking for a **Arabic Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.

Primary responsibilities
- Understand customer needs and requirements to develop effective quality control processes
- Follow procedures to inspect and report quality issues
- Monitor all operations that affect quality
- Prepare and submit reports to the quality manager
- Provide positive & constructive feedback to advisors

Your profile should match the following description:

- Arabic Native Level - mandatory
- Full proficiency in English - mandatory
- Availability to work fully from the office (7 Rios, Lisbon) - mandatory
- Availability for rotative schedules - mandatory
- Excellent verbal and written communication skills
- Quality monitoring and/or quality feedback experience - Highly Valued

**Skills**:

- Evidence of effective interpersonal, coaching, and leadership skills.
- Excellent telephone, keyboard, verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective time management.
- Ability to organize and prioritize, set priorities and multi-task.

**Benefits.**:

- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Job Segment**:QC, Quality

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