Digital Customer Collaboration Lead

3 semanas atrás

Ponte de Lima, Portugal ZF Tempo inteiro

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**Digital Customer Collaboration Lead - Sales (M/F/d)**:

- Country/Region: PT- Location: Ponte de Lima, 16, PT, 4990-645Req ID 65728 Ponte de Lima, Portugal

We are looking for a new colleague to strengthen our Sales Team in Ponte de Lima, Portugal

**Main accountabilities, responsibilities and deliverables**
- Lead external electronic customer communication in terms of customer portals & systems (portal management)
- Governance function for account teams and customer portal experts with respect to tools, systems, procedures and solutions
- Worldwide support of internal colleagues in handling access to external customer portals/systems
- Manage external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)
- Lead the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data
- & information-security and protect intellectual property
- Drive communication & negotiation towards the customer
- Constant monitoring of trends & changes in customer portals, develop solutions & adapt procedures

**Required skills and experience / main competencies**
- Bachelor’s degree with at least 3 years working experience in similar area
- Professional experience in the field of customer support, customer service or portal management
- Strong service orientation and good coordination skills
- Profound business acumen & self-motivation
- Customer-oriented way of thinking and profound communication & negotiation skills
- Ability to work in an international team & cultural awareness
- Fluent in English; French/Spanish/Italian/German would be a plus

**Why you should choose Passive Safety Systems?**
- You will work in a varied, innovative work environment, in an International team;
- Full of challenges and high-level professional activities;
- Competitive compensation and benefits;
- Continuous learning opportunities;
- Flexible working hours.

Contact

Ana Rita Pereira Martins

**What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?**:
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:
**Job Segment**:Intellectual Property, Information Security, Legal, Technology, Customer Service, Sales

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