Senior Principal Consultant

2 meses atrás

Lisboa, Portugal Genpact Tempo inteiro

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Inviting Applications for the role of Senior Principal Consultant - Solution Architect - Service Now_
- In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams_
- Responsibilities_
- _Provides technical leadership to the team_
- _Creates and maintains a detailed view of the existing architecture_
- _Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document._
- _Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture._
- _Ensures technical governance process and policies are being adhered to._
- _Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions._
- _Creates and maintains a detailed view of integrations_
- _Creates and maintains a Technical Implementation Roadmap._
- _Resolves technical escalations, including responding to defects_
- _Participates in process workshops_
- _Works closely with client enterprise architecture team and client ServiceNow Teams_
- _Periodically Reviews Configuration to ensure Platform health_
- _Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan_
- _Reviews design and code per sprint to ensure quality_
- _Provides hands on assistance with the detailed design and implementation approach of selected projects._
- _Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client._
- _Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem._
- _Assists in migrating configuration across instances_
- _Support COE in continuous development of training paths for professional advancement._
- _Contribute to ongoing definition of best development and solution practices._
- _Lead training workshops as means to spread experiences gained across the practice._
- Qualifications we seek in you_

**_ _**
- Minimum Qualifications_
- _Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)_
- _Excellent communication Skills for client facing roles._
- _Hands on Experience on Projects_
- _IT Graduate_

**_ _**
- Preferred Qualifications/ Skills_

**_ _**
- _B.Tech / MCA / M.Tech / BSc (Computer) / B.E._

**_ _**

**_
Job_**_Senior Principal Consultant_

**_ Primary Location_**_Portugal-Lisbon_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Oct 10, 2024, 12:39:17 AM_

**_ Unposting Date_**_Nov 9, 2024, 12:29:00 PM_
- Master Skills List_Digital_
- Job Category_Full Time_

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