Senior Principal Consultant

6 meses atrás

Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find Senior Principal Consultant - Service Now Architect

Position: Senior Principal Consultant - Service Now Architect

Location: Lisbon, Portugal

Work Model: Hybrid

Employment type: Contract

**Main Responsibilities**
- Provides technical leadership to the team
- Creates and maintains a detailed view of the existing architecture
- Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
- Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
- Ensures technical governance processes and policies are being adhered to.
- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
- Creates and maintains a detailed view of integrations
- Creates and maintains a Technical Implementation Roadmap.
- Resolves technical escalations, including responding to defects
- Participates in process workshops
- Works closely with client enterprise architecture team and client ServiceNow Teams
- Periodically Reviews Configuration to ensure Platform health
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
- Review design and code per sprint to ensure quality
- Provides hands-on assistance with the detailed design and implementation approach of selected projects.
- Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
- Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
- Assists in migrating configuration across instances
- Support COE in the continuous development of training paths for professional advancement.
- Contribute to the ongoing definition of best development and solution practices.
- Lead training workshops as a means to spread experiences gained across the practice.

**Requirements**:

- Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
- Excellent communication Skills for client-facing roles.
- Hands on Experience on Projects
- IT Graduate

**Preferred Qualifications/ Skills**

Bachelor of Technology

Master of Technology

Bachelor of Science in Computer Science

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