Operations Trainee

2 semanas atrás

Lisboa, Portugal BusUp Portugal Tempo inteiro

**What is BUSUP?**

BUSUP is a corporate mobility service provider, based in Alvalade - Lisboa, specialized in the efficient and flexible management of employee transportation, being the number 1 solution in the EU and Latin America, and the first company in the world to offer shared and flexible transportation. With more than 7 years of existence, BUSUP is a global company fully operational in the USA, Europe and Latin America,

Furthermore, BUSUP is engaged with inclusion. Its activity aims at improving access to employment, as well as equality and diversity, increasing opportunities for certain demographics such as women and adults under 24 years of age, who have lower levels of car ownership.

**What are we looking for**

We are in search of an enthusiastic, dedicated, and open-minded individual to join our team, someone who shares our shared passion for helping to shape a more sustainable future through corporate commuting services. If you're up for the challenge, we have an exciting internship opportunity for you. This 6-month paid internship is scheduled to commence in January 2024, offering you the chance to actively contribute to our mission and gain valuable experience.

**Key responsibilities**
- Support the providers team in managing interactions with operators and monitoring their performance. Resolving operational issues and identifying improvement opportunities.
- Assist the provider team in maintaining existing contracts (review of prices, obligations, renewals dates, possible clauses changes).
- Identify and study Operator's Zone.
- Support Live Operations team by analyzing traffic incidents and user complaints.
- Coordinate responses to these incidents and identify effective solutions.
- Assist the Live Operations team in optimizing operations. Support the Client's Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations for new clients. Assist in project optimization by ensuring alignment of tasks between teams.

**Requirements**:

- Transport and logistics management degree or related field.
- Good knowledge of Microsoft Office (Excel and PowerPoint).
- Ability to work in a collaborative and fast-paced environment.
- Excellent verbal and written communication skills.
- Entrepreneurial spirit (proactive, dynamic, self-taught and results-oriented).
- Adaptable and flexible.
- Excellent organizational skills and attention to detail. Fluent in spoken and written English. Spanish would be a plus.

**BusUp Benefits**
- Paid Internship scholarship.
- Flexible working hours - we can adapt to your schedule and available hours.
- Hybrid work (up to 3 days per week is the current remote working policy).
- Excellent working environment (national and international). Culture of autonomy, responsibility, and continuous feedback.

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