Technical Program Manager

5 meses atrás


Porto, Portugal Five9 UK Tempo inteiro

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Technical Program Manager will drive activities focused on the successful execution of cross-organisational and strategic Product Engineering deliverables from business value definition, scope identification, cross-functional design, timeline alignment, to delivery.

Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution. Fostering strong relationships between the Product Engineering, Product Management, as well as various Business Operations teams is a must.

**Responsibilities**:

- Own and drive the timely and effective delivery of high-quality completion of programs.
- Collaborates with Engineering leadership and Product Management to establish a single source of truth for program status and priorities for all managed programs - including reports or impromptu updates to leadership.
- Monitor and maintain the ongoing progress and health of the program in flight while ensuring success measures are in place for each priority along with transparent reporting and decision making.
- Mitigate risks; track and resolve issues.
- Establish relationships with Program stakeholders to foster trust and engagement.
- Support geographically distributed Product Delivery teams.
- Demonstrate technical understanding through bridging the gap between technical and non-technical resources.
- Provide program artefacts aligned with Program Management best practice.
- Partners with their Engineering teams as a trusted advisor to drive continuous improvements in work management.

**Requirements**:

- 4+ years of technical program management experience managing highly visible, large-scale, strategic initiatives.
- Ability to demonstrate critical thinking and thought leadership.
- Experience in working and building trusted relationships with leadership and stakeholders.
- A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
- Thorough understanding of software development lifecycle (SDLC) from conception to delivery.
- Flexible and adaptable; able to work in ambiguous situations.
- Strong technical aptitude with an ability to break down complex concepts.
- Resilient and tenacious with a propensity to persevere.
- PMP, PRINCE2 Foundation Certified.

**Nice to have**:

- Experience with multiple Agile frameworks (XP, Scrum, SAFe, Kanban, LeSS).
- Certified Scrum Master (CSM), PMI-ACP (Agile Certified Practitioner), Agile Certified Coach (IEC-AC, ICP-ACC, CEC, CTC), or similar certification.
- Customer-facing program management experience.

**Benefits**:

- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays

LI-RS1 #LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.


  • Technical Program Manager

    5 meses atrás


    Porto, Portugal Five9 Tempo inteiro

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...


  • Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    Senior Technical Program ManagerWe are seeking a highly skilled Senior Technical Program Manager to drive and deliver multiple complex programs simultaneously across the Five9 organization. In this role, you will have the opportunity to work across the company and collaborate with various teams to build and architect innovative solutions.This is a strategic...


  • Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    We are seeking an experienced Senior Technical Program Manager to lead multiple complex programs across the Five9 organization. This role involves driving program delivery, anticipating risks, and balancing business needs against technical constraints.Key Responsibilities:Establish governance over prioritization decisions to ensure alignment with key...


  • Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    We are seeking a Senior Technical Program Manager to drive and deliver multiple complex programs across the Five9 organization. This role involves working across the company to evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.This role is a mix of strategic and tactical, where you...


  • Porto, Portugal Five9 Inc. Tempo inteiro

    We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest...


  • Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    We are seeking a highly skilled Senior Technical Program Manager to lead and deliver multiple complex programs across the Five9 organization. In this role, you will have the opportunity to work across the company and drive the success of our technical teams.This is a strategic and tactical role, where you will own the program, anticipate and mitigate risks,...


  • Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    We are seeking a Senior Technical Program Manager to drive and deliver multiple complex programs across the Five9 organization. This role involves working across the company to evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.This role is a mix of strategic and tactical, where you...


  • Porto, Portugal Five9 Inc. Tempo inteiro

    We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest...


  • Porto, Portugal Five9 Tempo inteiro

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Technical Program Lead

    3 semanas atrás


    Porto, Porto, Portugal Understanding Recruitment Group Tempo inteiro

    Job Description:Are you a seasoned program manager with a passion for cloud technologies? Do you have experience delivering multiple programs simultaneously and working with senior stakeholders?We are seeking a Senior Cloud Program Manager to join our team at Understanding Recruitment Group. As a key member of our organization, you will be responsible for...

  • Technical Program Manager

    5 meses atrás


    Porto, Portugal Siena AI Tempo inteiro

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...

  • Cloud Program Manager

    3 semanas atrás


    Porto, Porto, Portugal Understanding Recruitment Group Tempo inteiro

    Senior Program Manager Role OverviewWe are seeking a highly skilled Senior Program Manager to join our team at Understanding Recruitment Group. The ideal candidate will have strong technical program management experience, knowledge of the software development lifecycle, and exposure to cloud technologies such as Google Cloud or AWS.Key...


  • Porto, Porto, Portugal Five9 Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Senior Technical Program Manager - Cloud Solutions Expert to drive and deliver multiple complex programs simultaneously across the Five9 organization. This role requires strong technical and leadership expertise to own the program, anticipate and mitigate risks, and balance business needs against technical...


  • Porto, Porto, Portugal Understanding Recruitment Group Tempo inteiro

    Job SummaryWe are seeking a highly skilled Cloud Technology Program Manager to join our team at Understanding Recruitment Group. The ideal candidate will have strong technical program management experience, knowledge of the software development lifecycle, and exposure to cloud technologies such as Google Cloud or AWS.Key ResponsibilitiesDeliver multiple...

  • Program Manager

    2 semanas atrás


    Porto, Portugal Alium Consultancy Tempo inteiro

    Our award-winning client in Portugal is looking for a Program Manager for a long term contract. This is a hybrid role (office based in Lisbon, but can accommodate remote working) - **What we are looking for / tasks associated with the position**: - **Must have**: - Have led end to end programs across different phases and managed portfolios and roadmaps in...

  • Senior Program Manager

    5 meses atrás


    Porto, Portugal SWORD Health Tempo inteiro

    **WHO WE ARE** Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our...

  • Technical Product Manager

    3 semanas atrás


    Porto, Porto, Portugal Mindera Tempo inteiro

    Job Title: Technical Product ManagerAbout the Role:We are seeking a skilled Technical Product Manager to join our team at Mindera. As a Technical Product Manager, you will be responsible for leading the development and delivery of our software products, working closely with cross-functional teams to ensure that our products meet the needs of our...


  • Porto, Porto, Portugal Alter Solutions Group Tempo inteiro

    Alter Solutions Portugal is a prominent IT consultancy firm that drives Digital Transformation. As part of the Alter Solutions Group, we have a strong presence in Portugal with over 120 clients and a team of more than 500 professionals. Our Nearshore IT center is home to around 30 specialized experts who work closely with internationally renowned clients....

  • Technical Project Manager

    3 semanas atrás


    Porto, Porto, Portugal Capgemini Tempo inteiro

    About the RoleAs a Technical Project Manager at Capgemini, you will be responsible for managing projects from requirements gathering to technical support. You will interact with customers, manage their expectations, and negotiate. You will also organize collaborative work, set workflows, prioritize tasks, track deadlines, and motivate team members....


  • Porto, Porto, Portugal Kudzu Interactive, Inc. Tempo inteiro

    Senior Technical Project ManagerWe are seeking a highly skilled Senior Technical Project Manager to lead our team in managing technical and technology-centric programs and projects. As a key member of our team, you will be responsible for managing moderately complex technical and technology-centric programs and projects, working cross-functionally with...