Sales and Customer Support for Spotify and Co

3 semanas atrás

Lisboa, Portugal Blu Selection Tempo inteiro

Company Description

Are you interested in technology? Do you have a passion for digital traffic? Do you have a good eye for details? And next to that is it your dream to live in the warm and living city of Lisbon? Then this job might be the right fit for you

**Your Future Company**:
Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.

**Job Description**:
**Your responsibilities and impact as Sales and Customer Support for Spotify and Co. will be**:
Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries?
Your main tasks include:

- exceptional consultation of clients regarding any upcoming questions
- Achieve high levels of client satisfaction with a focus on quality and results

If you are employed in Sales, your daily routines will include:

- Developing the business environment for sustained growth on the account
- Creating and keeping up the relationship inside the account to preserve long-term techniques, strategies, and general competitor's movement
- Research new sales opportunities with the existing portfolio of accounts
- Focusing on driving benefits through proactive administration
- Tracking, managing, and reporting ongoing activity relative to the sales pipeline
- Responding and providing solutions to the incoming client or partner calls

If you are employed in Customer Support, your daily routines will include:

- Ensuring customer satisfaction and providing the best interaction within the customer service department
- Actively listening to the customer by adopting a positive frame of mind and constant professionalism
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department
- Ensuring consistency in brand messaging by focusing on the availability and quality of products and services

**Qualifications**:
**Skills, qualifications, and interests you need to succeed in this role**:
You are customer oriented, are a natural communicator, and have the desire to support customers in any upcoming uncertainty. You are proactive and enjoy working in a team? Then we for sure have the right position for you if you bring the following attributes:

- You have a native level of German and are fluent in English (depending on the client B1 is sufficient)
- You have a valid school diploma or already are having your bachelor´s degree
- You already have experience in Customer Service or Sales or are interested in any of these areas
- You are customer and quality oriented
- You have a strategic mindset
- You are thriving for perfectionism and excellence
- You are a natural communicator and an attentive listener
- You are motivated and dedicated and are super interested in a new challenge
- You like working in a team and are looking forward to engaging in a multinational team

Additional Information
**What’s in it for you?**
- Competitive salary that grows with you
- Next to your base salary, you will get bonuses such as:

- Transportation / Work from home bonus
- Performance bonus
- Meal allowance
- Private health and life insurance
- Relocation package
- Permanent contract with 6 months of probation
- Grow opportunities
- Assistance with paperwork and finding an apartment
- Currently working from home, but this might change to working from the office (it is needed to be in Lisbon when working from home)

**Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

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