Customer Service for Viaplay

2 meses atrás

Lisboa, Portugal viaplay Tempo inteiro

What you can expectWhat you'll do
- Registration and Sign in Guide user’s trough account setup and login issues;
- Streaming Troubleshoot streaming quality, buffering or content playback problems;
- App & Device support Provide assistance on compatibility, installation and device settings;
- Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
- Pause and Cancellation Assist with subscription pauses or cancellations;
- Feedback Collect and communicate user feedback for platform improvements.

What you'll need
- Native Swedish speaker;
- Fluency in English (B2 level mandatory);
- High school diploma required;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).

**Benefits**:

- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events;
- Refer a Friend Program with attractive incentives;
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

Teleperformance Portugal
- Teleperformance Portugal is **one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute.** **TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine**
- With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.- Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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