Servicenow Tech Lead

5 meses atrás


Porto, Portugal Maxima Consulting Inc Tempo inteiro

**About the project**:
A successful **ServiceNow Tech Lead** will manage of the supply and the team in the delivery area of ITSM/ESM components;
**Client Company’s **mission is to is to guarantee that the entire technological ecosystem responds adequately regarding availability, performance, resilience, agility, and security. The expertise of 150+ consultants and the support of reference partners allow the company to continuously overcome the challenges through managed services, including IT Operations, Management Solutions, Data Center Technology, Cloud, Cybersecurity, and End-User.

**Maxima Consulting** is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.

**Requirements**:
**Must have skills**:

- Professional experience (4-5 years) in technical roles involving maintenance, management, and projects on the ServiceNow platform, gained in a DevOps environment,
- Strong technical knowledge of the ServiceNow product, across ITSM, ITOM, ITBM, IRM, BCM, APM, ATF modules, including integration aspects;
- Experience in designing solutions within the relevant technology/platform will be valued;
- Knowledge of Agile methodology, JIRA tool, and Confluence (preferred);
- Effective communication, organizational, and innovative skills; focus on problem-solving and goal achievement, Ability to work in a collaborative environment and with global teams.
- Strong communication skills in English and Portuguese or Spanish both verbal and written.

**Responsibilities**:

- Management of the supply and team in the delivery area of ITSM/ESM components;
- Administration of IT Service Management / Enterprise Service Management platforms (ServiceNow; Jira)
- Evaluate and improve implemented processes based on ITIL best practices;
- Design and implementation of workflows, automations, Dashboards, Reports, and SLAs/KPIs;
- Development of integrations with external platforms via Rest API (CRUD);
- CMDB administration (information quality);
- Design and implementation of service catalogs;

**Compensation and benefits**:

- Fair salary based on your experience
- Training budget and learning opportunities
- Private healthcare
- Medical coverage
- Insurance options
- Remote work
- Hybrid work
- Modern office in the city center
- Birthday gifts
- Wellbee mental health package

**Recruitment process flow**:
We respect your time and effort, so our recruitment process is as short and convenient as possible. Our recruiters are committed to keeping you in the loop and will happily answer your questions to help you prepare or clarify our expectations.
- We review your profile to ensure you’re going for an opening that suits you best.
- You meet our recruiter online for an introductory interview.
- You meet your future team members for a technical interview so you can demonstrate your skills.
- You receive a job offer. Welcome aboard


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