Servicenow Tech Lead
5 meses atrás
**Description**:
**Principais Tarefas e Responsabilidades**:
- Gestão da oferta e da equipa da área de delivery das componentes de ITSM/ESM;
- Administração da plataformas de IT Service Management / Enterprise Service Management (Servicenow; Jira)
- Avaliar e melhor os processos implementados baseado nas boas praticas do ITIL;
- Desenho e implementação de workflows, automatismos, Dashboards, Reports e SLAs/KPIs;
- Desenvolvimento de integrações com plataformas externas via Rest API (CRUD);
- Administração de CMDB (qualidade de informação);
- Desenho e implementação de catalogos de serviço.
**Requisitos:
- Experiência profissional (4-5 anos) em funções técnicas de manutenção/gestão/projectos de ServiceNow, obtidas em ambiente DevOps,
- Sólidos conhecimentos técnicos do produto ServiceNow, nos módulos de ITSM, ITOM, ITBM, IRM, BCM, APM, ATF, incluindo a vertente de integrações;
- Experiência em desenho de soluções na tecnologia/plataforma em causa será valorizada;
- Conhecimentos da metodologia Agile, ferramenta JIRA e Confluence (valorizados);
- Conhecimento de idiomas (escrito e oral): inglês (obrigatório), português (valorizado), espanhol (valorizado);
- Capacidade de comunicação, de organização e de inovação; foco na resolução de problemas e cumprimento de objectivos;
- Capacidade de trabalho em ambiente colaborativo e com equipas globais
**Join us. Let’s innovate together**
- Anúncio criado ao abrigo da Lei n º 4 / 2019, de 10 de Janeiro
**Requirements**:
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