Business Travel Consultant

Há 1 mês

Lisboa, Portugal Navan Tempo inteiro

At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development

**What You'll Do**:

- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.

**What We're Looking For**:

- 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
- IATA accreditation (WWAFT/WAII/BA2)
- Customer Service experience within a contact center or customer facing role.
- Fluency in English - MANDATORY REQUIREMENT
- Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times
- An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication

LI-AC5

LI-HYBRID

  • Travel Consultant Oeiras

    2 semanas atrás

    Lisboa, Lisboa, Portugal CTCE Corporate Travel Consultants Europe Tempo inteiro

    Sou uma empresa:CTCE Corporate Travel Consultants EuropeDescrição do emprego - Arranging flights, accommodation, car rentals, etc; Advising clients on travel arrangements; Keeping clients up to date with any changes; Dealing with complaints or refunds.Requisitos :Minimum High School degree; GDS experience; Fluent in English/Portuguese; Excellent...

  • Business Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Navan Tempo inteiro

    At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this missionAs a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer...

  • Business Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Navan Tempo inteiro

    At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of...

  • Business Travel Consultant

    Há 1 mês

    Lisboa, Lisboa, Portugal Navan Tempo inteiro

    At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of...

  • Travel Consultant

    Há 1 mês

    Lisboa, Portugal Humana Portugal Tempo inteiro

    Company DescriptionTIME4TRAVEL is a travel agency located in Cascais, focused on the leisure and bleisure segment. Our main goal is to save our customers' time, allowing them to enjoy more from their journeys and generate a higher income from their investment. We provide a service of excellence by understanding our travelers' desires and creating the best...

  • Travel Consultant

    Há 1 mês

    Lisboa, Portugal Humana Portugal Tempo inteiro

    Company Description TIME4TRAVEL is a travel agency located in Cascais, focused on the leisure and bleisure segment. Our main goal is to save our customers' time, allowing them to enjoy more from their journeys and generate a higher income from their investment. We provide a service of excellence by understanding our travelers' desires and creating the best...

  • Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Humana Portugal Tempo inteiro

    Company Description TIME4TRAVEL is a travel agency located in Cascais, focused on the leisure and bleisure segment. Our main goal is to save our customers' time, allowing them to enjoy more from their journeys and generate a higher income from their investment. We provide a service of excellence by understanding our travelers' desires and creating the best...

  • Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Humana Portugal Tempo inteiro

    Company DescriptionTIME4TRAVEL is a travel agency located in Cascais, focused on the leisure and bleisure segment. Our main goal is to save our customers' time, allowing them to enjoy more from their journeys and generate a higher income from their investment. We provide a service of excellence by understanding our travelers' desires and creating the best...

  • Business Travel Consultant, French speaker

    2 semanas atrás

    Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Travel agent, GDS Sabre, Galileo or Amadeus Full time Location: Portugal, Remote Languages: French + English Salary: To be discussed + Extra pay: nights (+25%), Sundays and public holidays worked (+50%) Starting date: As soon as possible. Description : Daytime back-up service for travel agencies Travel Management Company (TMC) and provides customers with...

  • Travel Sales Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about travelling and have a strong compassion for supporting others in their questions?Do you want to work for a multinational leader in the hospitality industry?Great Then what are you waiting for?Check out the newest position of our client.Your responsibilities and impact as Travel Sales Consultant will be: Advising customers by phone...

  • Travel Sales Consultant

    2 meses atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you a travel enthusiast and enjoy assisting others with their queries?If you dream of joining a global giant in the hospitality sector, then this opportunity is for you!Explore the latest opening available with our client.Your role as a Travel Sales Consultant will involve:Providing guidance to customers via phone prior to, during, and post their...

  • Travel Sales Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    Are you a travel enthusiast and enjoy assisting others with their queries?If you dream of joining a global giant in the hospitality sector, then this opportunity is for you!Explore the latest opening available with our client.Your role as a Travel Sales Consultant will involve:Providing guidance to customers via phone prior to, during, and post their...

  • travel consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Tempo inteiro

    A Randstad Professionals é a unidade de negócio do Grupo Randstad, direccionada para o recrutamento de Middle & Top Management. Estamos a recrutar um/a Travel Consultant - incoming.

  • Travel Consultant Oeiras

    4 semanas atrás

    Lisboa, Portugal CTCE Corporate Travel Consultants Europe Tempo inteiro

    **Sou uma empresa**:CTCE Corporate Travel Consultants Europe Descrição do emprego - Arranging flights, accommodation, car rentals, etc; - Advising clients on travel arrangements; - Keeping clients up to date with any changes; - Dealing with complaints or refunds. **Requisitos** : - Minimum High School degree; - GDS experience; - Fluent in...

  • Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

    A Randstad Professionals é a unidade de negócio do Grupo Randstad, direccionada para o recrutamento de Middle & Top Management. Estamos a recrutar um/a Travel Consultant - incoming.Responsabilidades chave Apresentação de propostas de serviços, cotações e itinerários de viagem ajustados às necessidades de cada cliente; Garantir as reservas e...

  • Business Travel Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company DescriptionLocated in Lisbon, you will find a tech company that makes business travel easy. With their all-in-one app, you can manage your travel from booking your flight to paying for your expenses during your trip. The days of saving your receipts are officially over.Job Description:Do you have a passion for the travel and tourism industry?Do you...

  • Business Travel Consultant, French Speaker

    3 semanas atrás

    Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Travel agent, GDS Sabre, Galileo or Amadeus Full time Location: Portugal, Remote Languages: French + English Salary: To be discussed + Extra pay: nights (+25%), Sundays and public holidays worked (+50%) Starting date: As soon as possible.Description : Daytime back-up service for travel agencies Travel Management Company (TMC) and provides customers with...

  • Business Intelligence Consultant

    3 semanas atrás

    Lisboa, Portugal Pluto Analytics Tempo inteiro

    We are looking for Business Intelligence Consultants to join our team in our offices in Lisbon. If you have any of the following skills, talk to us: Academic background in computer science, information management or similar; Experience with Data handling; Experience with Business Intelligence platforms, administration, modelling, reporting and...

  • Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    A Randstad Professionals é a unidade de negócio do Grupo Randstad, direccionada para o recrutamento de Middle & Top Management. Estamos a recrutar um/a Travel Consultant - incoming.responsabilidades chaveApresentação de propostas de serviços, cotações e itinerários de viagem ajustados às necessidades de cada cliente;Garantir as reservas e...

  • Travel Consultant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    A Randstad Professionals é a unidade de negócio do Grupo Randstad, direccionada para o recrutamento de Middle & Top Management. Estamos a recrutar um/a Travel Consultant - incoming.responsabilidades chaveApresentação de propostas de serviços, cotações e itinerários de viagem ajustados às necessidades de cada cliente;Garantir as reservas e...