Player Support

3 meses atrás

Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Player Support -to join their teams in Lisbon and to support a client who is the #1 in online marketing.

Position: Player Support (Ukrainian and Russian Speakers)

Location: Lisbon, Portugal

Employment type: Full-time

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday, from 07:00 to 18:00.

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:
Help customers with payment issues;
Support for using gaming products, installing and synchronizing software and devices; Effective assistance and advice when purchasing gaming products.

As Player Support for gaming, you will provide professional technical support service to Consoles, Account Management Issues in Ukrainian, Russian and English, both oral and written.

**REQUIREMENTS**:

- Native Ukrainian, C1-C2 level of Russian language and B2 English, both oral and written
- The ability to thrive in a dynamic, team-focused and structured environment
- An ability to make decisions based on rules and policies
- A passion for helping others achieve results
- An ability to handle potentially stressful situations.

**OFFER**:

- 22 days of holiday
- Sponsored yearly flight back home
- Partially paid two weeks training
- Shifts on weekly rotation with colleagues covering 24/7 line operating hours
- Private health insurance
- Relocation support with flight costs reimbursement and a room
- Support of employees experienced in helping relocate colleagues
- Free Portuguese classes
- Water sport activities, soft trekking and more
- A dynamic and creative team with positive and friendly atmosphere.

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