Player Support Specialist

2 meses atrás

Lisboa, Portugal Thoth Tempo inteiro

Job Summary:

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience. We are actively sourcing talents and we offer a competitive salary and a comfortable work environment with the recreation room .

Responsibilities:

Respond to players' in-game inquiries and provide solutions to issues.

Handle and resolve related complaints, suggestions, and consultations.

Engage with the players to gather feedback and enhance player satisfaction.

Monitor and report any game anomalies or issues.

Collaborate with technical teams to resolve issues promptly.

Contribute to the improvement and optimization of existing processes and content.

Requirements:

Native written proficiency in one of the languages: Spanish

Good spoken and listening English skills.

Ability to communicate effectively with diverse audiences.

Experience and Skills:

Experience in game customer service or a related field (preferable).

Familiarity with the gaming industry and a passion for anime culture.

Some gaming experience will be considered an advantage.

Personal Attributes:

Excellent communication and collaboration skills.

Strong service orientation with resilience to stress.

Responsible, patient, and detail-oriented, with a focus on execution and continuous improvement.

Ability to support and manage multiple projects simultaneously.

Working Conditions:

Ability to work in a fast-paced environment.

A comfortable work environment and a relaxed work atmosphere.

Flexibility to work in shifts, including weekends and holidays, if required.

Tipo de puesto: Tiempo completo

Sueldo: A partir de 1.200,00€ al mes

Fecha límite para postularse: 29/09/2024

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