Spanish Player Support Advocate

4 semanas atrás


Lisboa, Lisboa, Portugal Ptw Tempo inteiro

Job Title: Spanish Player Support Advocate

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Spanish Player Support Advocate. As a key member of our support team, you will be responsible for providing exceptional customer service to our gamers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide world-class support to gamers via live chat, email, and phone
  • Ensure customer queries are resolved within agreed response times
  • Communicate effectively with customers and colleagues across the globe
  • Maintain a high level of product knowledge and stay up-to-date with industry developments
  • Work collaboratively with the team to identify trends and areas for improvement

Requirements:

  • Fluency in Spanish and English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong attention to detail and ability to multitask
  • Experience in customer service or a related field

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options

About Us:

PTW is a leading provider of specialist services to the gaming industry. We are passionate about delivering exceptional customer experiences and are committed to innovation and excellence.



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