Spanish Player Support Advocate
4 semanas atrás
Job Title: Spanish Player Support Advocate
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Spanish Player Support Advocate. As a key member of our support team, you will be responsible for providing exceptional customer service to our gamers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
- Provide world-class support to gamers via live chat, email, and phone
- Ensure customer queries are resolved within agreed response times
- Communicate effectively with customers and colleagues across the globe
- Maintain a high level of product knowledge and stay up-to-date with industry developments
- Work collaboratively with the team to identify trends and areas for improvement
Requirements:
- Fluency in Spanish and English
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and ability to multitask
- Experience in customer service or a related field
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
About Us:
PTW is a leading provider of specialist services to the gaming industry. We are passionate about delivering exceptional customer experiences and are committed to innovation and excellence.
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