Player Support Team Lead
Há 1 mês
At Miniclip, we are seeking a highly skilled and experienced Player Support Team Lead to join our team. As a key member of our Player Experience department, you will be responsible for leading a team of support specialists and ensuring that our players receive exceptional support and service.
Key Responsibilities:- Manage a team of support specialists, providing guidance, feedback, and coaching to help them achieve their goals.
- Develop and implement strategies to improve support processes and procedures, ensuring that our players receive timely and effective support.
- Collaborate with internal stakeholders, including the Player Operations team, to ensure that support efforts are optimized and aligned with business objectives.
- Monitor and analyze support metrics, identifying areas for improvement and implementing changes to enhance the player experience.
- Develop and maintain relationships with key stakeholders, including players, internal teams, and external partners.
- Proven experience in leading a team and managing support operations.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced, agile environment and adapt to changing priorities and deadlines.
- Fluent written and spoken English, with the ability to create clear and concise documentation and presentations.
- Previous experience in managing a multicultural team.
- Knowledge of customer experience and customer-centricity concepts.
- Experience in UX/UI, statistics, and/or project management.
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Player Support Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiroJob SummaryWe are seeking a highly skilled and experienced Player Support Team Lead to join our team at Miniclip. As a key member of our Player Support team, you will be responsible for leading and managing a team of support agents, ensuring that our players receive exceptional support and service.Key ResponsibilitiesLead and manage a team of support agents...
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Player Support Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Miniclip Tempo inteiroJob DescriptionMiniclip is seeking a highly skilled and experienced Team Lead to join our Player Experience team. As a Team Lead, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Key Responsibilities:Manage a team of support agents,...
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Player Support Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiroJob DescriptionMiniclip is seeking a highly skilled and experienced Team Lead to join our Player Experience team. As a Team Lead, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Main Responsibilities:Manage a team of support agents,...
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Player Support Team Lead
Há 1 mês
Lisboa, Lisboa, Portugal Miniclip Tempo inteiroJob DescriptionMiniclip is seeking a highly skilled and experienced Team Lead to join our Player Experience team. As a key member of our team, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Key Responsibilities:Manage a team of support...
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Player Support Team Lead
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Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiroWe're looking for a skilled Team Lead to join our Miniclip Player Experience team. The ideal candidate will guide, train, and motivate the team to deliver value-driven customer service and an exceptional game experience.The successful candidate will be responsible for:Managing a team of Player Support agentsDeveloping and implementing a soft and hard skill...
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Player Experience Team Lead
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Lisboa, Lisboa, Portugal Miniclip Tempo inteiroAt Miniclip, we are seeking a highly skilled Team Lead to join our Player Experience team. The ideal candidate will be responsible for guiding, training, and motivating the team to deliver exceptional customer service and a better game experience to our players.Key Responsibilities:Manage a team of customer support specialists to ensure timely and effective...
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Player Support Operations Manager
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Game Support Team Lead
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