Customer Support Team Lead

2 semanas atrás

Lisboa, Lisboa, Portugal Promote Project Tempo inteiro
Customer Support Manager

At Promote Project, we're shaping the future of Web3 and NFT ecosystems. Our team is passionate about crafting seamless customer experiences and delivering exceptional support to our community. We're seeking a seasoned Customer Support Manager to lead our customer support team and ensure the highest level of service for our users.

Key Responsibilities:
  • Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.
  • Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.
  • Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.
  • Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
  • Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.
  • Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer Success.
  • Legal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.
Requirements:
  • Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.
  • Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.
  • Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations.
  • Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and Notion.
  • Communication: Exceptional written and verbal communication skills in English.
  • Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs.
  • Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed.

  • Senior Customer Support Team Lead

    1 dia atrás

    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    About the Role:We are seeking a highly skilled Senior Customer Support Team Lead to join our team at RoomRaccoon.Key Responsibilities:Lead and guide Customer Support Consultants towards excellence in providing high-quality support to our customers.Manage complex customer issues and escalations, ensuring a seamless operation of our customer support...

  • Customer Support Team Lead

    Há 6 dias

    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    About the Role:The Senior Customer Support Consultant will play a crucial part in elevating our customer support quality and ensuring the seamless operation of our customer support team. This role will guide Customer Support Consultants towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base, ensuring...

  • Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Umbrella Functional Consulting & Support Team, you will be responsible for providing exceptional support to our clients via email and phone.Key Responsibilities:Manage reservations, including requests,...

  • Technical Support Team Lead

    Há 6 dias

    Lisboa, Lisboa, Portugal Multivison, Lda Tempo inteiro

    Job Title: Technical Support Team LeadJob Summary:We are seeking a highly skilled Technical Support Team Lead to join our team at Multivison, Lda. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support agents in a fast-paced, 24/7 helpdesk environment.Key Responsibilities:Lead and manage a team of...

  • French-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...

  • French Language Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...

  • Player Support Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

    Job Title: Player Support Team LeadAt Miniclip, we're looking for a highly skilled and experienced Player Support Team Lead to join our team. As a key member of our Player Experience department, you will be responsible for leading a team of support specialists and ensuring that our players receive exceptional support and service.Key Responsibilities:Manage a...

  • Player Support Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

    Job Title: Player Support Team LeadAt Miniclip, we are seeking a highly skilled and experienced Player Support Team Lead to join our team. As a key member of our Player Experience department, you will be responsible for leading a team of support specialists and ensuring that our players receive exceptional support and service.Key Responsibilities:Manage a...

  • Customer Support Associate

    Há 4 dias

    Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our Umbrella Functional Consulting & Support Team. As a Customer Support Associate, you will be responsible for managing reservations, handling requests and complaints, and providing exceptional customer service to our clients.Key ResponsibilitiesManage reservations, including date...

  • Customer Service Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal OVHcloud Tempo inteiro

    Customer Service Team LeaderAs a Customer Service Team Leader at OVHcloud, you will be responsible for leading a team of customer service representatives in providing exceptional support to our customers.Main Responsibilities:Develop and implement strategies to improve customer satisfaction and service deliveryLead and manage a team of customer service...

  • Player Support Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

    Job DescriptionMiniclip is seeking a highly skilled and experienced Team Lead to join our Player Experience team. As a key member of our team, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Key Responsibilities:Manage a team of support...

  • Player Support Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

    Job Title: Player Support Team LeadMiniclip is seeking a highly motivated and experienced Player Support Team Lead to join our team. As a key member of our Player Experience team, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Main...

  • Player Support Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiro

    Job DescriptionMiniclip is seeking a highly skilled and experienced Team Lead to join our Player Experience team. As a Team Lead, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Main Responsibilities:Manage a team of support agents,...

  • German Customer Support Agent in Lisbon

    2 semanas atrás

    Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    About the RoleWe are seeking a skilled German Customer Support Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in Germany and other German-speaking countries. Your primary focus will be on bridging the gap between our hotels and suppliers, ensuring...

  • Customer Support Team Leader

    1 semana atrás

    Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Job Title: Technical Support Team LeadJob Summary:We are seeking an experienced Technical Support Team Lead to join our team at Caixa Mágica Software. As a Technical Support Team Lead, you will be responsible for leading and managing a team of technical support agents in a fast-paced, 24/7 helpdesk environment.Key Responsibilities:Lead and manage a team of...

  • Player Support Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Miniclip Tempo inteiro

    Job DescriptionMiniclip is seeking a highly skilled and experienced Team Lead to join our Player Experience team. As a Team Lead, you will be responsible for guiding, training, and motivating a team of support agents to deliver exceptional customer service and a better game experience to our players.Key Responsibilities:Manage a team of support agents,...

  • Customer Support Team Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Job Title: Customer Support Team LeaderJob Description:We are seeking an experienced Senior Team Leader to lead and manage a team of Technical Support Agents in a fast-paced, 24/7 helpdesk environment. The ideal candidate will be responsible for ensuring excellent service delivery, driving continuous improvement, and overseeing the performance and...

  • Customer Service Specialist

    Há 4 dias

    Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...

  • Customer Support Team Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Job Title: Customer Support Team LeaderWe are seeking an experienced Customer Support Team Leader to join our team at Caixa Mágica Software. As a key member of our customer support team, you will be responsible for leading and managing a team of technical support agents in a fast-paced, 24/7 helpdesk environment.Key Responsibilities:Lead and manage a team...

  • Customer Success Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Lead Our Scaled Customer Success Team in LisbonWe're excited to offer a unique opportunity for a visionary leader to shape the success of our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in building, inspiring, and leading a high-performing team focused on driving customer...