GDS Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Travelport Tempo inteiro

Key Responsibilities

As a Premier Helpdesk Analyst, you will provide expert support for the Travelport product range, addressing functional and technical issues efficiently.

Our Expectations

  • Manage incidents from various channels, including phone, web, chat, and email.
  • Identify and troubleshoot problems, minimizing impact on customers.
  • Resolve issues locally or escalate them through Travelport's procedures.
  • Meet resolution/escalation times to ensure customer satisfaction.
  • Stay up-to-date with Travelport application knowledge to rapidly resolve problems.
  • Report incidents via our Incident Management System and track them to resolution.
  • Assist in identifying trends to increase customer satisfaction.
  • Own problem resolution for Premier Customers and ensure all interactions are handled promptly and accurately.

Requirements

  • At least 1 year of experience in the Travel industry, preferably with a GDS.
  • Extensive GDS knowledge, with Galileo preferred but other GDS also considered.
  • Strong customer relationships through a collaborative approach.
  • Advanced troubleshooting skills or the ability to acquire them quickly.
  • Positive attitude, strong team player, and ability to work independently.

We're Looking for

  • Able to give high-quality work and use creativity to try new things.
  • Take ownership of work and be courageous to challenge the status quo.
  • Have a great command of English and Spanish.

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