GDS Support Specialist
4 semanas atrás
Key Responsibilities
As a Premier Helpdesk Analyst, you will provide expert support for the Travelport product range, addressing functional and technical issues efficiently.
Our Expectations
- Manage incidents from various channels, including phone, web, chat, and email.
- Identify and troubleshoot problems, minimizing impact on customers.
- Resolve issues locally or escalate them through Travelport's procedures.
- Meet resolution/escalation times to ensure customer satisfaction.
- Stay up-to-date with Travelport application knowledge to rapidly resolve problems.
- Report incidents via our Incident Management System and track them to resolution.
- Assist in identifying trends to increase customer satisfaction.
- Own problem resolution for Premier Customers and ensure all interactions are handled promptly and accurately.
Requirements
- At least 1 year of experience in the Travel industry, preferably with a GDS.
- Extensive GDS knowledge, with Galileo preferred but other GDS also considered.
- Strong customer relationships through a collaborative approach.
- Advanced troubleshooting skills or the ability to acquire them quickly.
- Positive attitude, strong team player, and ability to work independently.
We're Looking for
- Able to give high-quality work and use creativity to try new things.
- Take ownership of work and be courageous to challenge the status quo.
- Have a great command of English and Spanish.
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