Global Helpdesk Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Travelport Tempo inteiro

We are seeking a skilled Global Helpdesk Support Specialist to join our team at Travelport. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance and troubleshooting expertise to our customers worldwide.

About the Role

The ideal candidate will have a strong background in GDS systems, preferably Galileo, and experience working in a fast-paced helpdesk environment. You will be expected to possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  • Provide expert-level technical support to customers via various channels, including phone, email, and chat.
  • Identify and resolve complex technical issues related to our products and services.
  • Collaborate with internal teams to ensure seamless issue resolution and prevent recurrence.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate and timely support.
  • Stay up-to-date with industry trends and developments to continuously improve our support processes and procedures.

Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a helpdesk or technical support role, preferably in the travel industry.
  • Extensive knowledge of GDS systems, with a preference for Galileo.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • A positive and proactive attitude, with a commitment to delivering high-quality results.
  • Ability to work flexibly and adapt to changing priorities and deadlines.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, as well as a range of benefits and opportunities for professional growth and development. Our team is passionate about delivering exceptional service and support to our customers, and we're excited to welcome like-minded individuals to join us on this journey.


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