Helpdesk Support Specialist
2 semanas atrás
Job Summary
We are seeking a skilled Helpdesk Support to join our team at Recruit2Retail Australia. The successful candidate will provide first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.
Main Responsibilities
- Provide First-Level Support: Respond to IT-related issues, including software, hardware, network, and system queries.
- Ticket Management: Use the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution.
- System Deployment: Deploy systems and software in both Windows and Macintosh environments.
- Account Management: Create, manage, and troubleshoot user accounts and profiles.
- Network Support: Provide first-level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping.
- Hardware Maintenance: Perform maintenance on computer hardware and peripherals, ensuring systems run optimally.
- Backup and Recovery: Execute data backup, archival, and recovery strategies as part of disaster recovery and data integrity processes.
- User Training: Train and support users on desktop software, network resources, and best practices.
Requirements
- Educational Background: Degree in IT or equivalent.
- ITIL Certification: IT Service Management (preferred).
- Professional Experience: Experience in troubleshooting and maintenance of computer hardware, software, and network connectivity.
- Technical Skills: Familiarity with Microsoft Office O365 troubleshooting, Active Directory user management, and networking (routing, DHCP, drive mapping).
- Soft Skills: Strong organizational skills with the ability to effectively manage and prioritize tasks, and autonomy within processes.
About Us
Recruit2Retail Australia is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
-
Helpdesk Support Specialist
Há 8 horas
Lisboa, Lisboa, Portugal Servdebt Tempo inteiroAbout the Role: We are looking for a skilled Helpdesk Support Specialist to join our team at Servdebt. As a Helpdesk Support Specialist, you will be responsible for providing top-notch technical support to our employees, resolving hardware and software issues, and ensuring that our computer equipment and workstations are set up and running smoothly.Key...
-
Helpdesk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroAbout the Role: We are seeking a skilled Helpdesk Specialist to join our team at Neotalent Conclusion. As a Helpdesk Specialist, you will be responsible for providing technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities: Provide technical support to clients via phone, email, or in-person ...
-
Helpdesk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Emerging Travel Group (Italy) Tempo inteiroJob Title: Helpdesk SpecialistJob Summary:We are seeking a skilled Helpdesk Specialist to join our team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing technical support to our internal users and corporate office equipment. Your primary goal will be to ensure that our IT equipment is running smoothly and...
-
Helpdesk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Emerging Travel Group (Italy) Tempo inteiroJob Title: Helpdesk SpecialistJob Summary:We are seeking a skilled Helpdesk Specialist to join our team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing technical support to our internal users, troubleshooting hardware and software issues, and maintaining our IT infrastructure.Key Responsibilities:Combining...
-
Helpdesk Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Recruit2Retail Australia Tempo inteiroJob SummaryAcolad is a global leader in content and language solutions, and we are seeking a skilled Helpdesk Support to join our team in Lisbon. As a Helpdesk Support, you will be responsible for providing first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.Main...
-
Helpdesk Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Acolad Tempo inteiroHelpdesk Support RoleAcolad is seeking a skilled Helpdesk Support professional to join our Lisbon office. As a key member of our IT team, you will be responsible for providing first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.Main Responsibilities:Provide first-level support for...
-
Helpdesk Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Acolad Tempo inteiroHelpdesk Support RoleAcolad is seeking a skilled Helpdesk Support professional to join our Lisbon office. As a key member of our IT team, you will provide first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.Main Responsibilities:Provide first-level support for IT-related issues,...
-
Helpdesk Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroAbout Neotalent ConclusionWe are a leading Iberian specialist providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, our ecosystem consists of over 25 companies and 3,600 employees, focused on increasing the technological capacity of our clients and the digital transformation of their...
-
Finnish Technical Helpdesk Specialist
Há 6 dias
Lisboa, Lisboa, Portugal Adecco Tempo inteiroFinnish Technical Helpdesk SpecialistWe are seeking a skilled Finnish Technical Helpdesk Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers via various communication channels.Key Responsibilities:Assist customers with technical troubleshooting and resolve issues in a...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Recruit2Retail Australia Tempo inteiroJob Title: Technical Support SpecialistAbout the Role:At Recruit2Retail Australia, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user...
-
Technical Support Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Emerging Travel Group (Italy) Tempo inteiroJob Title: Helpdesk SpecialistAbout the Role:We are seeking a skilled Helpdesk Specialist to join our IT team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing first and second-line internal IT support, troubleshooting hardware-related issues, and administering internal company services.Key Responsibilities:•...
-
Helpdesk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Research Council Tempo inteiroAbout the RoleWe are seeking a highly skilled Helpdesk Technician to join our team at Research Council. As a Helpdesk Technician, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide technical support to clients via phone, email, or...
-
Helpdesk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Research Council Tempo inteiroAbout the RoleWe are seeking a highly skilled Helpdesk Technician to join our team at Research Council. As a Helpdesk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are running smoothly.Key ResponsibilitiesProvide technical...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Recruit2Retail Australia Tempo inteiroJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Recruit2Retail Australia. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.Main...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Acolad Tempo inteiroAbout the Role:Acolad is seeking a skilled Helpdesk Support Specialist to join our Lisbon office. As a key member of our IT team, you will provide first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.Main Responsibilities:Provide first-level support for IT-related issues, including...
-
Norwegian Technical Helpdesk Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroJob SummaryWe are seeking a skilled Norwegian Technical Helpdesk Specialist to join our team. As a remote technical support agent, you will be responsible for assisting customers with technical troubleshooting and providing digital support for a range of products and services.Key ResponsibilitiesAssist customers with technical issues via phone, email, or...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal RECRUIT2retail AUSTRALIA Tempo inteiroJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Recruit2Retail Australia. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.Main ResponsibilitiesProvide first-level...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Acolad Tempo inteiroAcolad is a global leader in content and language solutions, committed to supporting companies in every industry to scale across markets and drive growth through cutting-edge technology and localization expertise. Our mission is to empower businesses to succeed in a rapidly changing world. We are currently seeking a skilled Technical Support Specialist to...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Team Global Tempo inteiroAt Team Global, we're looking for a skilled Technical Support Specialist to join our team. As a Helpdesk Agent, you'll be responsible for handling support requests for our end-users, documenting actions, and escalating issues when needed. Your duties will include managing incoming support tickets, installing and configuring operating systems (Windows, Mac,...
-
Premier Helpdesk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Travelport Tempo inteiroJob Title: Premier Helpdesk AnalystAt Travelport, we are seeking a highly skilled and experienced Premier Helpdesk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support for the full Travelport product...