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Helpdesk Support Specialist
Há 1 mês
Job Summary
We are seeking a skilled Helpdesk Support to join our team at Recruit2Retail Australia. The successful candidate will provide first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.
Main Responsibilities
- Provide First-Level Support: Respond to IT-related issues, including software, hardware, network, and system queries.
- Ticket Management: Use the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution.
- System Deployment: Deploy systems and software in both Windows and Macintosh environments.
- Account Management: Create, manage, and troubleshoot user accounts and profiles.
- Network Support: Provide first-level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping.
- Hardware Maintenance: Perform maintenance on computer hardware and peripherals, ensuring systems run optimally.
- Backup and Recovery: Execute data backup, archival, and recovery strategies as part of disaster recovery and data integrity processes.
- User Training: Train and support users on desktop software, network resources, and best practices.
Requirements
- Educational Background: Degree in IT or equivalent.
- ITIL Certification: IT Service Management (preferred).
- Professional Experience: Experience in troubleshooting and maintenance of computer hardware, software, and network connectivity.
- Technical Skills: Familiarity with Microsoft Office O365 troubleshooting, Active Directory user management, and networking (routing, DHCP, drive mapping).
- Soft Skills: Strong organizational skills with the ability to effectively manage and prioritize tasks, and autonomy within processes.
About Us
Recruit2Retail Australia is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
